Thanks for posting about this on the Community, @brad-f1!
If possible, I’d like a couple of screenshots showing the issue you describe.
Also, to clarify, does it look like the files have been fully downloaded when this happens or are there issues while downloading from Dropbox?
If you open the Dropbox folder on your computer, what syncing icon do you see next to these files (feel free to send an image of it, too)?
Keep me in the loop.