View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
I’m ok for Dropbox to contact me by email, providing it is done in an obvious manner that references this inquiry. Otherwise you'll get blocked.
Thank you @Mark - will reach out via email soon 🙌
Hello @RicBret,
Thanks for your reply. Yes - I will reach out via email only to talk about your experiences with slowness and failures when using Dropbox in mobile. Looking forward to hear your feedback 🙏
Hi @David36284739,
Thanks for your feedback. Can you please help me understand your scenario in detail:
- Are you uploading photos manually or directly from your camera?
- Do you experience slowness only when browsing photos? Are there any other features that aren't fast?
Your feedback on delayed loading of photo’s thumbnail is great - I will take it back to my team and investigate.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!