Logic Project is ”stuck”

[TeoH]

Hi! I use Dropbox on my mac, I’ve put a project in the Dropbox folder to upload it. Now when I try to open it it say “cannot communicate with help application”, when I try to download it from the web it downloads in a format that can’t be opened… on my Dropbox folder on my desktop it says that the project is over 16GB but on the website it’s only a few MB, I’m not able to either upload or download it, what can I do?

[Jay]

Hi @TeoH, thanks for bringing this to our attention.

Could you attach a screenshot showing the error message you're getting?

This will help me to assist further!

[TeoH]

This is what I says when I press the small cloud to download it...

This is what I says when I try to open it...

[Jay]

Is this only occurring for Logic projects in your Dropbox folder?

[TeoH]

Yes, i haven’t had it happen for any other files

[Nancy]

Hi from me as well, @TeoH!

Do you mind uploading one more screenshot of the file's size as it's showing on the web? 

Also, what's the current syncing status and app version of your Dropbox app?

[TeoH]

Hi!

This is one of the projects on the web...

Same project on my desktop...

It says that all files are updated and that I'm running v178.4.4811

[Hannah]

Thanks for the additional info and screenshots, @TeoH!

If you close the Dropbox application, are you getting the same error when trying to open this file?

[TeoH]

Yes I get the same error!

[Walter]

Hey @TeoH, sorry to jump in, but could you try these steps to upload your projects and let us know how it goes?