Lost access to Dropbox files on ipad but ok with iphone 11

[wilczech83]

Suddenly lost access to all Dropbox files using my ipad Air 2 but still accessible on my iphone 11. Did I hit the wrong key somewhere? Please help

[wilczech83]

I have lost access to all files using Ipad Air 3 but still have access on iphone 11

[wilczech83]

lost access to all files using ipad Air 3 but have access on iphone 11. Why, please?s

[Walter]

Hi there @wilczech83, sorry to hear you're having issues with this.

When you say your lost access, can you please clarify if you're using the mobile app or a web browser to access your files?

Are you getting any specific errors perhaps?

Any additional information is more than welcome! 

[wilczech83 · Accepted solution]

thanks but this did not help. What did work was uninstalling Dropbox app and re-installing.

Bingo! Problem solved, but I fail to understand why such a step works in many cases, as with modems/ routers etc and why it should be necessary.