Music won’t play in background

[IdleKing86]

I got the latest iPhone update last night and today Dropbox won’t play music while I’m in other apps or lock the phone. It’s always run in the background up until now. Haven’t been able to find a solution online yet.

[IdleKing86]

I’ve just realised it also won’t play if my phone is on silent mode even though it always used to just fine.

[Hannah]

Hey @IdleKing86, thanks for reaching out to our Community!

I just tested this on my end, and I'm not having any issues playing audio files in the background, or with the phone locked.

Would you mind clearing the cache of the Dropbox app from the app's settings and restarting it, to see if that helps?

Let me know how it goes.

[IdleKing86 · Accepted solution]

G’day Hannah,

Thanks so much for replying! The issue had resolved itself by the following day so I think it might’ve just been a bug in the new update.