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Re: Not able to access backup files

Not able to access backup files, get an error when trying to.

sitrakandriana
Explorer | Level 4

Hi, I'm not able to access my backup folder. I get an error message says: Error
Something went wrong. Do not be afraid. Your files are safe and Dropbox is notified. Go to our status page to check if this is a known event. You can also visit our help center and forums for help or return to the home page.

1 Accepted Solution

Accepted Solutions

Sam DBX
Community Manager
Hi Everybody,
 
We experienced a temporary issue where some users were unable to access their backup folders. This should be fully resolved now, and no files were lost.
 
Let us know if you have any issues,
Sam 

View solution in original post

18 Replies 18

Vicker
Super User

Hi, @sitrakandriana ,

 

Try relaunch the Dropbox app.

 

Here's the official documentation for the steps involved

https://help.dropbox.com/installs/desktop-application-overview

 

If the problem persists, you may wanna try to restart your computer as well.

 

To ensure that your files are safe, you could open up your web browser then go to https://www.dropbox.com, sign in then check your files on the web.

 

Cheers

Vicker

claudia silva
Explorer | Level 3

Hello!

I'm having the same problem, but those tips didn't work. How can I access the backup files?

Cheers

sitrakandriana
Explorer | Level 4
Hi!
Didn’t know it was possible to open the backup folder in the app. I always get redirected from the app my web browser.

I’ve tried on several devices but I get the same error

Tailspin1
Explorer | Level 4

I have the same problem. There is no longer an access to the backups on the left side of the page after login. However, I can get to the folder but clicking on it results in the error message reported by sitrakandriana. It may be associated with the update to Ventura 13.5.2.

Mark
Super User II

Can you acess via www.dropbox.com/backups ?

 

If not can you post screenshots of any errors?


 


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claudia silva
Explorer | Level 3

The same happens to me. I can see the backup folder, but I can't open it - there is an information of error.....

Tailspin1
Explorer | Level 4

Yes: Screenshot 2023-11-18 at 12.44.39 PM.pngScreenshot 2023-11-18 at 12.44.56 PM.png

claudia silva
Explorer | Level 3

It's exactly that that happens with my account...

felipesfc
New member | Level 2

Long story short. I returned an SSD to Best Buy and deleted all files in it. Roughly 51gb in raw files I took in the past 3 weeks.

 

Before doing so I checked the backup was completed and up to date. Now the nightmare starts....

 

When I click on the backup name on the webpage. It says "Attempted to zip to many files".

 

I then try to double click the backup to see the individual folders and files. I does not open and it says: "Something went wrong. Don`t worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help Center and forums  for help, or head back to home."

 

Just moved from Google Drive and regret deeply. Anyone had these issues? What do I do?

Need more support?