cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you interested in hearing how one of our Community members uses Dropbox for sailing trips? Read all about it here.

View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not able to download a photo from Dropbox to my phone

Not able to download a photo from Dropbox to my phone

Marshal mellow
Explorer | Level 4

I've always used my PC for Dropbox and now all I want to do is download a picture to "photos" on my phone and I can't seem to do it. Can anyone help?

9 Replies 9

Hannah
Dropbox Staff

Hey @Marshal mellow, thanks for your post.

 

If I understand correctly, you're having trouble downloading a file from Dropbox to your mobile device, right?

 

Have you taken a look at the steps in this article, to see if they help?

 

Keep me posted.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Marshal mellow
Explorer | Level 4
Hi Hannah,
Thank you so much for trying to help me. When I use Dropbox I feel really stupid 😭. When I push on the app all I can see are my camera pics and I can't seem to get farther than that no matter what I push

Hannah
Dropbox Staff

No, please don't feel like that! We'll get to the bottom of this together, step by step! 🙂

 

You want to download a photo to the device, right?

 

First of all, are you on an Android phone or an iPhone?

 

And are you able to locate the photo in question when you open the Dropbox app?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Marshal mellow
Explorer | Level 4
Hi! I was able to find "all files". I chose any pic and downloaded it. Then when it said "open" I pushed it it and it was there with a lot of others I had apparently tried before. They were just letters like "you.jpg." or "me.jpg" and they wouldn't open

Nancy
Dropbox Staff

Hello from me too, @Marshal mellow! Can you try to send us a screenshot of what you see on your end? It may be better to have a visual and guide you from there.

 

Here’s the button you can click to upload it here (before posting your reply): 

 

 

The “Open” option that you mention, do you see this on the Dropbox app or your phone, after the file has been downloaded?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Marshal mellow
Explorer | Level 4
I'm sorry but maybe because I'm old I find the whole thing complicated. I can find my pictures when I log in. They have 3 dots next to them and no matter what I do I just get a check next to them. When I download load them and push open them I get what I said before, writing for what it is. I'm not able to do anything with it. This whole thing started with me trying to get a picture into my "photos". I don't seem to be getting any closer. 😩

Nancy
Dropbox Staff

Hmm, let’s see. So, from what I’ve understood, you’re able to download your pictures to your mobile device, correct?

 

If you open the camera roll on your phone (not on the Dropbox app), where the rest of your local pictures should be, can you see it there?

 

Let me know, and we’ll go from there.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Marshal mellow
Explorer | Level 4
I'm sorry but I'm not. I push on the app and I see the photos from my camera. I push on one and I get a bunch of of folders and it says "can't use this folder". That's as far as I get.

Nancy
Dropbox Staff

Hey @Marshal mellow, let’s try one more time.

 

Please open the Dropbox app, go to "Photos" (you will see that right at the bottom of the screen), find one of the pictures you want to save to your device.

 

Then, tap on it once, and let us know if you see a check-mark or if the photo loads, and we'll go from there.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Nancy Dropbox Staff
  • User avatar
    Marshal mellow Explorer | Level 4
What do Dropbox user levels mean?