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Photos added to drop box with ".JPG" (uppercase) extension don't seem to be recognized as photos

Photos added to drop box with ".JPG" (uppercase) extension don't seem to be recognized as photos

rjbiii
Explorer | Level 3

I noticed some of my photos that I placed in a folder don't show up in the Photos section of dropbox. It seems that if they have an extension of .JPG (all uppercase) they don't appear. Files with a lowercase .jpg appear as expected.

3 Replies 3

Hannah
Dropbox Staff

Hey @rjbiii, thanks for letting us know about this.

 

Are you referring to the photos tab in the Dropbox app on your mobile app, or the photos page?

 

If you rename these photos and change the .JPG extension to .jpg, do they appear?

 

Let me know what you find.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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rjbiii
Explorer | Level 3

Are you referring to the photos tab in the Dropbox app on your mobile app, or the photos page?

-All of them

If you rename these photos and change the .JPG extension to .jpg, do they appear?

-Yes, then they appear

Megan
Dropbox Staff

Hey all, thanks for bringing this to our attention! 

 

Our team is aware, and currently working on a fix. We'll update you as soon as we have more info. Thanks! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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    Megan Dropbox Staff
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    rjbiii Explorer | Level 3
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    Hannah Dropbox Staff
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