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Photos is not sorting all images by their taken/created date

Photos is not sorting all images by their taken/created date

manugoyal
Explorer | Level 3

Hi. I uploaded a folder of photos to Dropbox, and was hoping to view them chronologically by their taken/created date. It seems like some photos are sorted correctly by this value, but other photos are not. I have attached the file info of two photos in my collection. "2023-11-11 21.04.13.heic" is incorrectly sorted under December 2023, but "2023-11-11 17.57.44.heic" is correctly sorted under November 2023. The file infos seem identical in pretty much every respect, so I'm not sure why one is sorted incorrectly. This is happening for roughly 1/8th of the photos in my collection, for a wide variety of dates. Is this a bug in the photos viewer, or perhaps there's something I can edit about the file info to make it sort correctly?

 

Any help would be appreciated, thanks!

 

Screenshot 2023-12-03 at 12.34.31 AM.pngScreenshot 2023-12-03 at 12.34.42 AM.png

4 Replies 4

Vicker
Super User

Hi, @manugoyal ,

 

Based on your file info, seems that they were taken on a phone. In such case, you might wanna try to look and edit the date via the Dropbox mobile app. Check out the following official documentation on the steps.

 

Photos: An overview
> How to change the date on your photos

https://help.dropbox.com/view-edit/photos-overview

 

Cheers

Vicker

manugoyal
Explorer | Level 3

Thanks for the suggestion @Vicker! I checked the times for the same files on my phone, and they are both showing up as november, just as on desktop. So that may not be the issue.

 

IMG_0AABA2387B21-1.jpegIMG_C6B8A4C908D2-1.jpeg

Vicker
Super User

You may want to give it a try to edit the date and time, though, and see if there's any effect on the sorting order.

manugoyal
Explorer | Level 3

Ah good idea. I did try this, and unfortunately it just seems to bump the photos to the front of the "December 2023" bucket, rather than putting it in the correct month.

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    manugoyal Explorer | Level 3
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