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Pictures in folders don't appear on the timeline on Photos

Pictures in folders don't appear on the timeline on Photos

PABLO33
Explorer | Level 4

Pictures in folders don't appear on the the timeline on Photos, I can only see then in folders. THE PHOTOS HAS ALL THE INFORMATION

12 Replies 12

Jay
Dropbox Staff

Hi @PABLO33, thanks for bringing this to our attention.

 

How large are the photos in that folder? What is the file extension on the images?

 

This will help me to assist further! 


Jay
Community Moderator @ Dropbox
dropbox.com/support


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PABLO33
Explorer | Level 4
JPG 1 mega aprox

Hannah
Dropbox Staff

Sorry to jump in here, @PABLO33.

 

Are you talking about the Photos tab on the Dropbox mobile app or the photos page online?

 

And is the tab/page completely empty? Can you send us a screenshot?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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PABLO33
Explorer | Level 4
There us a whole folder fuul of pictures wich can't bee seen neither on Photos tab on the Dropbox mobile app nor the photos page online. I can only access opening the folder

Megan
Dropbox Staff

Very interesting @PABLO33

 

When were the content this folder uploaded to your account?

 

Would you mind sending me a couple of screenshots from your Photos tab, and also the folder as shown on your end? Just make sure none of your personal info is shown there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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PABLO33
Explorer | Level 4
Photos were taken on 2013, but upload to dropbox recently. All the photos have the capture information, but don't appear neither in the timeline on 2013 nor on 2023 (when they were upload to dropbox)
Don't know how to send captures :disappointed_face:

PABLO33
Explorer | Level 4
Don't know how to send screenshot, not captures (I'm not native English speaker, sorry)

Jay
Dropbox Staff

You can take a screenshot using these steps:

 

This will help us further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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PABLO33
Explorer | Level 4
I know how to take a screenshot what I don't know is how send them from the dropbox community page
Need more support?
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    Walter Dropbox Staff
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    PABLO33 Explorer | Level 4
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