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Re: Search of Offline files does not work with MacOS Ventura 13

Search of Offline files does not work with MacOS Ventura 13

Craig M.18
Helpful | Level 5

Documents that are offline only are not part of the search on the Mac. 

This is especially relevant if I am looking for a phrase. 

Example: "How we add value" does not show up on Spotlight search.

If I search for the same phrase in dropbox, it does not show the phrase, only the singular words. 

 

So cant find them on local HD and cant find them in the DB search? 

11 Replies 11

Megan
Dropbox Staff

Hi @Craig M.18, how are you today?

 

Do you notice the same behavior when you search for a phrase on your Dropbox account online? 

 

Could you send me some screenshots, in order for me to have visual too?

 

Keep me posted, and we'll take it from there. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Sailnby
Explorer | Level 3

I'm having exactly the same problem.  I've used the online installer and it made no difference.  I'llg uess that it has something to do with moving the DB folder from favorites to locations.

 

This did not occur before the last DB upgrade.  Using the search function simply does nothing.  No error or banners just no action at all.

 

Please help!

 

Sailnby
Explorer | Level 3

By the way, I'm on MBAir, 2020, Ventura 10.0.1.

 

Thank you.

 

Megan
Dropbox Staff

Hi @Sailnby, how are you today? 

 

What is the version, and syncing status of your app right now? Do you have any screenshots of what you described? 

 

Keep me posted!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Sailnby
Explorer | Level 3

Hi Megan,

I just noticed a test folder that copied on my mac, updated to the DB web version....Good   When I deleted the copy on the online DB version, it did not delete from my mac.

Does this help?

I'm on v162.4.5419. On the top menu shown.

Sailnby_0-1670267431697.png

Thank you.

Jay
Dropbox Staff

Hi @Sailnby, since your recent post, has the deletion been detected by the Dropbox desktop application and the folder removed from the computer?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Sailnby
Explorer | Level 3

Sorry.  I waited about an hour and then deleted it myself directly.  In the past this delete by sync was a few seconds.

 

Shall I do it again and leave it longer?

Jay
Dropbox Staff

No, the sync should be more or less instant when the app detects a change. 

 

How many files do you have on your Dropbox account approximately? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Sailnby
Explorer | Level 3

I've got 10's of thousands of files, about 140GB.  Regarding the other files not that I am aware of.  I run a pretty simple system.  This problem began after the DB was moved from "Favorites" to the "Locations".  It searches do not go through "Locations" .

 

Need more support?