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Shared folder link causes missing files

Shared folder link causes missing files

JonOfficeatBDS
Explorer | Level 3

hey all,

 

We've run into an issue where the URL that we provide to our client to download files ends up with missing files. In a simple test I just did, I created a share link to a folder in our dropbox and then downloaded the folder to a separate location. After unzipping the folder, it is missing 24 of the 81 files that should be inside of it. They are various text files used by the device that the folder goes on to and the repercussions of them missing are unknown and cannot be risked.

 

Is this a known issue or is there a way to fix this from happening? 

11 Replies 11

JonOfficeatBDS
Explorer | Level 3

Hey Jay,

 

Yes the ticket im currently working in is #23359412. Its going well but still have no been able to understand why this feature does not work as it should.

Jay
Dropbox Staff

Thanks for the info. I'd recommend continuing with that agent as they might be able to shed more light on this matter from their end. 


Jay
Community Moderator @ Dropbox
dropbox.com/support


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