cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to make sure we keep you updated on the ideas that other users have shared here on the Community? Us too! Check them out over here.

View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1
Ask
2
Reply and help

Re: Some of my files show up as zero bytes

Re: Some of my files show up as zero bytes

Megan
Dropboxer

Hey @DUDLEYKCET, sorry to hear about that! 

 

Did you use our app, in order to copy the content from the Dropbox folder, to your external drive? 

 

It sounds like the content might have been available online-only, which means that the only thing copied, was the files' placeholders. Could this be the case? 

 

Keep me posted!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

Re: Some of my files show up as zero bytes

elainemorrison
Explorer | Level 3

Hi @Megan I downloaded the files from a photographer on my laptop.  I was able to attach photos from Finder and from GMail until the last Mac update.  The Mac update caused me to no longer be able to easily attach photos as they all show as zero bytes.  Now if I want to attach a photo I have to open up Dropbox on my computer and then download the image and then use it.  I was told months ago by a "Dropboxer" that Dropbox was "trying" to fix the problem and that the software update was the issue but that no one seemed to know what to do.  In the meantime, I'm paying for Dropbox and am massively inconvenienced.

Re: Some of my files show up as zero bytes

Walter
Dropboxer

Hey @elainemorrison, sorry to jump in here, but could you clarify how exactly you're attaching the file in the first place? 

 

Are you ensuring that the file is locally available to your computer first by making it available offline?

 

Also, have you considered using the Gmail add-on as an alternative way to achieve what you had in mind?


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

Re: Some of my files show up as zero bytes

elainemorrison
Explorer | Level 3

Hi @Walter I used to be able to take photos and drag them from finder to emails or Shopify.  Ever since I did a Mac update earlier this year it stopped working and shows as zero bytes.  I've asked and asked and asked and asked and no one at Dropbox seems to know what I'm talking about or what to do.

 

I downloaded the photos from my photographer to Dropbox.  All was fine for months and then after the update, I'm not able to access them in an easy fashion.  And no one has an answer...

Re: Some of my files show up as zero bytes

elainemorrison
Explorer | Level 3

@Walter I tried following the instructions where it says to open Finder, right-click the folder, and set it to offline.  When I right click it opens the folder which shows me all the photos and nowhere does it give me the option to set it to offline.  It would be helpful if you had graphics showing how to do this.  

Re: Some of my files show up as zero bytes

Jay
Dropboxer

Hi @elainemorrison, when you right click a file in your Dropbox folder while the Dropbox desktop application is running, you should see different options there.

 

Could you attach a screenshot showing these options in order to assist you further?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

Re: Zero Byte Files?

Toini1
New member | Level 2

I attempted a thorough removal and reinstall, but the issue persists. In the browser, I can see the typical files, but in Finder, several of them display "Zero Bytes." Not all of the files are included either. I have a MacBook Air M1. The Silicon Mac file was set up.

Re: Some of my files show up as zero bytes

elainemorrison
Explorer | Level 3

Hi @Jay When I go to Dropbox on my desktop and go to the folder I can check a box next to the folder or there are three dots at the far right and when I click on those it gives me options: 

Screen Shot 2022-11-30 at 7.42.00 AM.png

Re: Some of my files show up as zero bytes

Jay
Dropboxer

You're viewing the Dropbox site, and not the Dropbox folder on the desktop machine. 

 

You need to right click files and folders in the Dropbox folder in Finder/Explorer.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

Re: Some of my files show up as zero bytes

elainemorrison
Explorer | Level 3

@Jay they say zero bytes.

Need more support?