cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you interested in hearing how one of our Community members uses Dropbox for sailing trips? Read all about it here.

View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

'That didn't work for some reason' message when trying to access a link.

'That didn't work for some reason' message when trying to access a link.

Gyro Zeppeli
New member | Level 2

I received the link to a folder, but every time I click on it I get the "That didn't work for some reason" message. I've tried different devices and different browsers, but I get the same response each time. Anyone know how to fix?

4 Replies 4

Megan
Dropbox Staff

Hi @Gyro Zeppeli, let's jump right into this! 

 

Just to clarify: is this a shared folder invitation, or a shared link to a folder?

 

Have you also checked with the owner of the file to see if they've deleted or moved it from their account since they first shared the link with you?

 

Let me know more, and we'll take it from there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Gyro Zeppeli
New member | Level 2

 It's a link, and it's neither been deleted nor moved

Walter
Dropbox Staff

Thanks for clarifying that for us @Gyro Zeppeli 

 

In that case, their shared links might have been banned or they shared the link in the wrong format somehow.

 

Could you ask them to share a new link with you and let us know how it goes? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Gyro Zeppeli
New member | Level 2

Will do, thanks

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Gyro Zeppeli New member | Level 2
  • User avatar
    Walter Dropbox Staff
  • User avatar
    Megan Dropbox Staff
What do Dropbox user levels mean?