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The color of my videos changes after being added to Dropbox.

The color of my videos changes after being added to Dropbox.

Doug1580
Explorer | Level 4
Lately when I have downloaded videos from my iphone 12 to the dropbox app the color in the videos have been distorted and not clear. Does anyone have a fix for this? This is also happening with my wife’s iphone to the dropbox app.
Thank you.
14 Replies 14

Nancy
Dropbox Staff

Hey @Doug1580, hope you’re doing well. 

 

From what I understand, you’re uploading these videos from your mobile device to the Dropbox app, correct? If yes, are you uploading them manually or automatically via camera uploads

 

Other than that, I’d like two screenshots showing how the video appears originally vs how it is after it’s been added to your Dropbox account via the mobile app. 

 

Ping me when you’re ready.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Doug1580
Explorer | Level 4
Hi Nancy

Yes I am downloading from my mobile device (iphone) to my dropbox app.
I am doing this manually.

Megan
Dropbox Staff

Hey @Doug1580, thanks for the info! 

 

Could you also clarify the OS you're currently using, along with the version of the Dropbox app on your device? 

 

Also, I'd also love to see a few screenshots, as Nancy suggested in order for us to have a visual. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Doug1580
Explorer | Level 4
OS Version 15.6.1

App version 384.2.4

Doug1580
Explorer | Level 4
I have the screenshots but I am unsure how to post them.

Megan
Dropbox Staff

Hey @Doug1580, feel free to access the Dropbox app and its settings, and clear its cache. 

 

If I were you, I'd then uninstall the app, reboot the device, and reinstall it. If you notice the same behavior then, let me know the size of the content you're uploading to your Dropbox account. 

 

Also, don't forget to either try using a different network, or your cellular data just to exclude this from our troubleshooting list too. 

 

As for the screenshots, you should be able to click the camera-like icon when replying back to me, and attach your screenshots here. If you don't see the option please feel free to request the desktop version of our site when accessing through your browser. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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arc_land
Dropbox Staff

Hi, thank you for bringing this issue to our attention. We are currently working on a solution.

Doug1580
Explorer | Level 4
If I delete the app will I lose my already downloaded content?

Megan
Dropbox Staff

No you won't @Doug1580


Megan
Community Moderator @ Dropbox
dropbox.com/support


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