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The recipient of my file can't open it on her phone, after downloading it

The recipient of my file can't open it on her phone, after downloading it

hirayasmin
Explorer | Level 3

hey i sent a video file through drop box account she received it downloaded it but its not openig in her phone

3 Replies 3

Rich
Super User II

@hirayasmin wrote:

hey i sent a video file through drop box account she received it downloaded it but its not openig in her phone


Is the video in a format that her phone understands? Does she have an appropriate app on the phone to play it? Without details of the error she's receiving it would be difficult to guess what the problem is. Is there a screenshot showing the error? Has she tried viewing it on a computer?

hirayasmin
Explorer | Level 3
Tell me what kind of app is necessary to open the file in Android phone

Nancy
Dropbox Staff

@hirayasmin, what’s the file extension of the video you shared with her?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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    Nancy Dropbox Staff
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    hirayasmin Explorer | Level 3
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    Rich Super User II
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