Very slow opening files and folder

[alecot18]

Hi everyone, I'm using Dropbox (firmware n. 166.3.2831) on my gaming laptop running Windows 11. Everything run smoothly until some days ago, when Dropbox suddenly became very slow when clicking to open folder or file: it takes MANY seconds (10-15 seconds at least). This causes a huge slowdown in the user experience, I can't even work in these circumstances.
Of course this is a problem related to the Dropbox folder only, local folders run as smooth as they should.
How can I fix that? Thanks.

EDIT: apparently there's a conflict between Dropbox and iCloud for Windows; deleting the latter, Dropbox app works.

[Walter]

Hey @alecot18, thanks for flagging this with us.

Out of curiosity, can you see if this also happens when using our latest, stable version of the app from this page?

Keep us posted!

[drprc]

I just tried this suggestion and installed the stable build.  I wasn't sure whether to install the standard installer or the offline installer (doesn't appear to be a 64 bit), so I tried both of them.  No difference.  It takes forever to open a small file; no difference as to what type of file they are all opening too slow to be acceptable. 

[alecot18 · Accepted solution]

 if you have iCloud for Windows installed, try unistalling and re-installing it. In my case, the problem is solved.

[henrikv]

Icloud uninstall solved it for me. Thank you!

[EM IN AZ]

Thank you!!!!!!!!!!
After a few weeks of struggle, reaching out to Dropbox, and numerous searches for a solution - this has actually solved my issue! Just uninstall iCloud...

[G Pal]

Scrolling and search is very slow using keyboard Windows 10

An issue I have been experiencing while using Dropbox on my desktop computer running Windows 10.

The problem I've encountered involves a significant delay when using keyboard arrow keys for scrolling within the Dropbox folder. Additionally, the search function within Dropbox is also affected by this sluggish behaviour.

This issue has persisted for the past month and has started to impact my productivity. I would greatly appreciate your assistance in resolving this matter.

Could you please provide guidance or a solution to address this performance concern with Dropbox on Windows 10?

[Walter]

Hey @G Pal, thanks for bringing this to our attention. 

Can you please let us know your device's exact OS version and the version and status of the Dropbox desktop app installed there as shown in your system tray?

Does the issue go away if you quit the desktop app by the way? Do you have any 3rd party apps that could also be monitoring your files as well? 

[georgedim]

This also worked for me! After hours of frustration... 

but how comes that these two interact?

[ray5640]

Hi I am experiencing the exactly same issue.

I do not have iCloud.

But it happens to me as well.