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The videos in my Dropbox that I downloaded are black and I can hear the sound on the videos how do I fix it I tried troubleshooting it and it didn't work.
Hi @ladyhawk190, thanks for bringing this to our attention.
Do the videos preview normally on the Dropbox site?
Could you try using a different video player on your machine to see if the video is visible?
This will help me to assist further!
JayCommunity Moderator @ Dropboxdropbox.com/support
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