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Re: iOS package file support

iOS package file support

Architetto D.
Collaborator | Level 9

Does Dropbox iOS app support package files (pages, numbers, etc.)?

I’m having many issues while working on these files when stored on Dropbox: the editing app (Pages, Numbers) freeze and after closes, while Dropbox doesn’t sync all the editing I did.

this only happens with files stored on Dropbox, I believe it's a syncing or Files.app integration issue.

 

4 Replies 4

Jay
Dropbox Staff

Hi @Architetto D., thanks for bringing this to our attention.

 

In general, information regarding the compatibility of package files on Mac OS can be found here.

 

On the mobile app, package files should be supported.Have you tried marking the files as offline to see if they preview?

 

Keep me updated with any progress!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Architetto D.
Collaborator | Level 9
Hi @Jay
They preview, I can open and edit them, but while working on iOS/iPadOS with package files (these apps, Pages or Numbers, automatically save every edit) the syncing crashes, the app freezes and soon after crashes and every edit is lost. This only happens with files stored on Dropbox.

Jay
Dropbox Staff

What version of iOS and the Dropbox mobile app are you running? Are the other apps fully updated to their latest versions?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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Architetto D.
Collaborator | Level 9
Latest iOS and Dropbox app version, but this is a very old issue.
I hoped that now that Dropbox for macOS uses File Provider API, its benefits would help Dropbox for iOS with package files issues…
Need more support?