cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Community
English
Announcements
Want to learn some quick and useful tips to make your day easier? Check out how Calvin uses Replay to get feedback from other teams at Dropbox here.

View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

not able to download shared files

Labels:

not able to download shared files

GL8
New member | Level 2
‎05-09-2023 01:38 PM

Hi everyone,

 

I can't download a file that was shared me, but Dropbox doesn't explain which is the mistake, only shows that it's a mistake in the download 

Labels:
  • 0 Likes
  • 1 Replies
  • 229 Views
0 Likes
1 Reply 1

Hannah
Dropbox Staff
‎05-09-2023 02:29 PM

Hey @GL8, thanks for letting us know about this.

 

Was this file sent to you via a shared link?

 

If you're getting an error, when trying to download the file, could you please send us a screenshot of that?

 

And do you know how large the file you're trying to download is?

 

Keep me posted.

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

0 Likes
Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Hannah Dropbox Staff
What do Dropbox user levels mean?