Thanks for updating the thread with what worked for you, @carrickp!
If you have and the behavior persists, could you confirm for me if you tried disabling your antivirus just for troubleshooting purposes?
Let us know!
Hi, yes, checked all that. Other than mac built in virus stuff, nothing else is installed.
Glad to hear that you were able to resolve your concern, @gillbe!
@Mark192, thanks for checking those suggestions out for me.
I located your support request and I can see that it's been sent to a specialized member of my team. As soon as they have more info, they'll get back to you via email.
Rest assured, they'll do their best to assist you.
Thank you in advance for your patience and cooperation!
I am having this issue. When I try to smart sync (removing files and folders from my device) it tells me I don't have enough space. It's trying to download thousands of files (it should be offloading them from my machine) and my hard disc is now crammed!
Help me Obi-wan Lusil, you're my only hope!
In the end I had to unlink my account, stop all dropbox services, change the name of my dropbox folder.
Reinstall the app, basically start from a blank sheet of paper and it did a full download of all my files in less than an hour.
Turns out the problem was that some of my files had corrupt paths (well when I say some, 485) the only other option was to do each file individually. And, on the occasion I did try and move a couple of files, it automatically recreated them with the same problem.
Something clearly happened with the latest updates and this fix may seem a little bit excessive, but I'm working again after almost a week of outages.
Good luck Red 5, I think you'll need it
Thanks for sharing what did the trick for you, @Mark192!
@lordvader, the syncing force isn't strong with this one, it seems.
Selecting in smaller batches already synced files as online-only, you could - there is no try.
How it goes, let me know!
I've uninstalled and reinstalled multiple times... Same thing keeps happening. It's killing me. At latest attempt, it is now dowloading 23k+ files...
Do I need to completely delete my dropbox folder from my computer and all contents?
I feel like I've one foot into a sarlacc pit...
Hi, Sorry, can't keep up the starwars chat any longer...
Vadar, for mine to work I had to take drastic action. to recap.
logout of dropbox.
stop all dropbox services...if you don't know how, you'll need tech support (good luck)
rename your dropbox folder to something like backup dropbox (or...)
uninstall (...Can't remember which came first)
restart your computer
you should now have nothing to do with Dropbox on your computer.
Install one drive (ONLY JOKING)
Go to dropbox website and re-install
log in with your account details and it will then take a while to download the files, but it should do it.
Don't know if this will make a difference, but...
When its replicating, don't let your computer sleep.
Don't start working on new files
don't go anywhere near it until its finished.
You should see the light at the end and my support services are available on a first come first serve basis!
All the best!
Thanks for being such a Jedi, @Mark192. Awesome work on the troubleshooting!
@lordvader, I think you're safe from that sarlacc pit as it's already on a milenium long digestive cycle.
However, as per your desktop app syncing, if you're still having trouble with this, ensure that you have the latest stable version installed (83.4.152) by hovering over your Dropbox icon?
A beta version can be found as xx.3.xx, instead of the xx.4.xx, so if you’re on a beta build, it means that you have opted in to Early Releases in your online account settings.
Keep us posted!
The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.Sound good? Let's get started.
For more info on available support options, see this article.
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