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Cannot log in to my account as I'm not getting the verification code
Dropbox Plan Basic Are you a Team Member or Admin? N/a Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? Laptop Question or Issue I am unable to log in to my account, as it is asking for a 2 step verification code (which it never used to). It states that it has sent me a code by email, but it is not arriving. I have looked in all email folders including spam and junk
Difficulty accessing shared files due to mandatory admin verification code.
Recently, access to shared files started requiring an extra verification code from the admin every single time. Before, opening the shared link from email was enough and things worked smoothly. Now it adds unnecessary delays, especially when the admin isn’t immediately available, and it makes the process frustrating for less technical users. If there’s a way to disable this requirement or simplify access again, I’d really appreciate the guidance.
My files aren't syncing. Is my app connected to the right account?
I am a new employee to a company. The previous employee had a dropbox acct on the same computer that I use, however my files are not syncing with the other team members for the company. When I open preferences below is the dropbox folder location which is that of the previous employee. How can I resolve this issue?
Users with business emails are forced to change their email addresses
Dropbox Plan Personal Payment Method N/A How did you upgrade? Question or Issue Multiple users at the office were sent and email explaining that they needed to use a personal email or pay for an upgrade. The only thing we use Dropbox for is to download links sent to us. We do not want personal email accounts to be used in the business. What options do we have? Thanks,Feature Request: Support Multiple Dropbox Business/Teams Accounts (Multiple Tenants) in Desktop App
Hi Dropbox team — I’m posting this as both a long-time Dropbox user and a business owner. Today, the Dropbox desktop app only allows seamless use of one Business (Teams) account (plus optionally one Personal account). This creates a major problem for users who legitimately operate across multiple organizations. Real-world use case Many professionals today are involved with multiple companies at the same time, including: Business owners with multiple entities Holding companies with multiple subsidiaries Consultants / advisors supporting multiple clients Board members and fractional executives PE / investment professionals working across portfolio companies In these cases, we often need separate Dropbox Business tenants for security, compliance, and clean separation. The key point I am not asking for a workaround or a discount. I am willing to pay for multiple Dropbox Business subscriptions — but Dropbox currently does not provide a seamless way to run multiple Business accounts in the desktop app. What competitors already support Microsoft OneDrive/SharePoint supports multiple tenants cleanly, for example: OneDrive – Company A OneDrive – Company B Both sync simultaneously and appear natively in File Explorer/Finder. Dropbox currently forces users into clunky workarounds like: Using the browser for the second tenant Switching accounts repeatedly Creating separate OS user profiles Running virtual machines These are not realistic solutions for modern workflows. Why this matters This limitation is not a “nice-to-have.” It is a core enterprise usability issue and increasingly a deciding factor for businesses choosing between Dropbox and Microsoft 365. Dropbox is losing a valuable segment of customers who are willing to purchase multiple accounts — but cannot do so efficiently due to desktop client limitations. Requested solution Please add support for: Multiple Dropbox Business/Teams accounts logged in simultaneously Separate synced folders per tenant Seamless switching and visibility in Finder/File Explorer Clear tenant labeling and separation Even supporting 2+ Business tenants would solve a massive problem for many professionals. Bottom line Dropbox is an excellent product, but this is a fundamental gap. Many of us want to keep using Dropbox and expand our usage across multiple businesses — but we need Dropbox to support the reality of multi-tenant work. Thanks for considering this — I would strongly encourage Dropbox to prioritize this feature. Edward Cook Co-Founder, McCarthy Cook & Co. We were the first landlord of Dropbox's HQ at China Basin in SF and owner of Castro Station in Mountain View where you used to work. Come back to the office! You will be closer to your PAYING customers! I'm happy to double the amount we pay you monthly for new and better access and continue with Dropbox while you pursue true productivity gains harnessing AI
"Invalid Key Material Type" error in Beyond Compare 5
A number of people on the Beyond Compare Forum (Scooter Software) are reporting problems with the subject error when trying to access their Dropbox accounts using Beyond Compare. I first ran into the error about a couple weeks ago and it goes away at times and then comes back. This last occurrence seems to have started on the 27th and I ran across it the next day. Here is the link to the thread on the Beyond Compare forum. https://forum.scootersoftware.com/forum/beyond-compare-discussion/general-aa/97919-dropbox-profile-failing-with-%E2%80%9Cinvalid-key-material-type%E2%80%9D I use Beyond Compare 5 (BC5) as a tool to back up my data to my Dropbox account and recently went through a failure of my RAM on my system so I need to recover files from my Dropbox storage. Application Affected Beyond Compare 5 access to Dropbox Operating System/Browser (if using the web) Linux Mint 22.3 The screenshot below id from back on the 15th but the same problem is occurring now. The people at Scooter Software indicate that they have not changed anything with BC5.
Getting an error when logging in my Dropbox account on an Android device
Application Affected Dropbox Samsung Note 10.1 Operating System/Browser (if using the web) Andriod Dropbox App Version (if using the app) (200.4.7123 - found in app settings or About section) Question or Issue "Error completing Goodle authentication. Please try again, or if the issue persists, sign in using your email and password" I have tried using my Google sign in and also email option. If sign in via email - "Sign-in Failed - Can't connect to Dropbox. Make suire you're online, or try again later"
