We’re Still Here to Help (Even Over the Holidays!) - find out more here.
A Year of Conversations: 2025 Community Wrap-Up
Hey everyone! What a year! I’ve loved chatting with you all throughout 2025 - hearing your favourite Dropbox features, clever hacks and the all the ways you use Dropbox to keep life running smoothly. This community is really pure magic. Every week, you jumped in to help each other, share tips and celebrate wins. We had loads of Community Members of the Month, plenty of Mighty Answer badges and so many “aha!” moments. And the stories! From photographers sharing galleries, to coders syncing across Windows and Linux, to the person who who said syncing across threes computers and two homes was “beautiful” - you all really kept the forums lively, helpful and fun! One iPhone user was especially happy with the 2025 Live Photos update, which finally let them migrate their whole collection smoothly. It was made even sweeter knowing the feature came directly from an idea shared right here in the community. And, I adored hearing how Dropbox helps in everyday life, like the member who said: We’ve had our fair share of community adventures this year, but we made it through together and every time I got to say “I am glad to see your issue was resolved”, it honestly made my day. Last year we gave the Community a fresh new look and glow-up, and we really appreciate everyone’s patience with the changes throughout 2025. It’s amazing to see how far we’ve come, and we’re even more excited for what’s ahead. There are some fab new updates and improvements coming in 2026… so stay tuned! A huge, heartfelt thank you to everyone who got involved in conversations this year. Those who asked questions, those who answered them, and those who felt comfortable sharing ideas, frustrations, clever workarounds, and even honest feelings about Dropbox. And of course, a special shout-out to our amazing Super Users …you’re absolute stars and this community wouldn’t be the same without you. So that’s it from us for 2025! Have a safe and happy time over the holiday period, and I’ll see you all in 2026
Getting 'This app can't run on your PC' error on my Windows computer
Application Affected Dropbox desktop app Device Asus T100TA Operating System/Browser (if using the web) Windows 10 Home 22H2 19045.6691/Microsoft Edge Dropbox App Version (if using the app) Question or Issue I can download the desktop app but can't install it, getting the message that the app can't run on my PC. I think my device and OS are too old for the latest version of the Dropbox app. Where can I find a compatible, older version?
Unable to uninstall Dropbox on Windows 11
Application Affected (Dropbox) Device (Lenovo IdeaPad 5 Convertible Laptop.) Operating System/Browser (if using the web) (Windows 11.) Dropbox App Version (if using the app) Error Unable to de-install Dropbox. Ensured that 3 Dropbox services have stopped. Tried to de-DropboxE64.88.0.dllinstall manually. Didn't work. In safe mode, deleted all Dropbox files except DropboxE64.88.0.dll. Error=action can't be completed because the file is open in Windows Explorer. Ran sfc/scannow. No errors. Ran Revo installer. Lots of messages about deleting registry. But DropboxE64.88.0.dll still there & gave same error when I tried to delete. It seems like DropboxE64.88.0.dll likes my PC so much that it doesn't want to leave!!!
I cannot access email support with my paid Plus account
Dropbox Plan Plus Payment Method Card How did you upgrade? Sorry, don't remember Question or Issue Hi! I want to email a question to support. When I go to http://www.dropbox.com/get_help, it says my support options include email, but I only have access to the chatbot. The chatbot is unable to answer my question. How do I email a human? Thanks!
Linux install - do not add "dropbox.list" to apt... (deb)
Linux install - do not add "dropbox.list" to apt... (deb install) latest Linux versions use DEB822 Source Format now (.sources) or replace "dropbox.list" with "dropbox.surces" example: Types: deb URIs: http://linux.dropbox.com/ubuntu/ Suites: questing Components: main Signed-By: /etc/apt/trusted.gpg.d/dropbox.asc
Dropbox desktop app on my Windows is stuck. "Reconnecting to the internet. This may take a moment".
Dropbox is showing "Reconnecting to the internet. This may take a moment". I need a solution for this. I tried everything- Internet Connection Issues Firewall or Antivirus Blocking Dropbox VPN or Proxy Interference (Though when i turn on vpn it starts to sync but only for a minute) Dropbox Server Issues (Dropbox in my browser is running smoothly. Also i checked ping dropbox.com) DNS or Network Configuration Check Date & Time Settings Outdated App or Windows Version Network Adapter Issues (Everything without dropbox app is running smoothly) Please i need an urgent solution for this. Please help me.
I'm having trouble applying for a position - can I contact HR?
I’m trying to apply to a Dropbox job while living in a Zone 1 city with plans to relocate to a Zone 2 city in the spring of 2026 when my lease expires. Is there anyone I can contact to discuss this situation? The form won’t let me submit otherwise, with my current address.
Multiple Dropbox & Google Drive accounts in Finder — is there a simple way?
I have personal and work accounts for both Dropbox and Google Drive and want to see them as folders in Finder without running separate desktop apps or syncing everything to my Mac; I don’t really know the usual tricks, so I’m looking for a straightforward approach that keeps things accessible in Finder, survives sleep and brief connection drops, and doesn’t need a lot of fiddling—any simple tips or common pitfalls to watch out for?
