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Multiple Accounts
87 Topics
I upgraded the wrong, Basic account and need to transfer my subscription to my annual Plus plan.
Hello i have 2 dropbox accounts.1 with 5GB and Other with 2TB with different emails.on renewal annual subscription i accidently paid in 5GB account whole years payment and now my 2TB account is at stake with all data to lose.Help48Views0likes1Comment
Dropbox unlinked my accounts suddenly
Hi there! I've have a free dropbox personal account for 15 years, and at some point added a free Teams account. Several years ago I upgraded the Teams account to a Professional account. ----- Today I got this message, and all my Professional files were taken off my machines (they're still on dropbox of course) Business Dropbox Removed: Your business Dropbox account was removed from this computer because your accounts were unlinked. Your files have not been deleted. ------ I would love to be able to link my two accounts, and continue having two separate dropbox home folders on my machine. Basically, I am leaving the country tomorrow morning and will have extremely limited internet access. I just need it to work how it used to, but I accept that I may need an alternate setup based on whatever Dropbox has changed. When I am signed into my Personal (free) account, it says I have 3TB of space, and the same for the Professional account. Within the settings menu the Pro account is called Personal Account, but when I check the billing plan for the Pro account, it calls it Dropbox Professional. Any solutions? Many Thanks! (too bad this is my only option for customer support 🙂Solved11KViews5likes27CommentsHow to manage multiple Dropbox accounts on the same computer?
I am having no end of trouble trying to figure out the best way to coordinate between different email addresses. I have clients who add me to their dropbox using my current work email, that is not connecting to my personal login. I know of the "link" option, but when I go to it in my settings I get a 404 error. Then, I have a third dropbox connected with my former work--the employer removed all sensitive files but I still need to have access to items that other people shared with me via that email address, and I am authorized to access the account. I use dropbox for everything and had migrated my desktop to the cloud, but now when I changed jobs everything is broken. Is there any way to not have to be constantly logging in and out of multiple accounts--especially when I have it set to auto-sync my desktop with all current-working files, it gets very confused when I have to switch accounts. Help!Solved39KViews0likes20Comments
I tried to connect my desktop app to my old Dropbox account, but I accidentally made a new one.
Device Dell all-in-one Operating System/Browser (if using the web) Windows 11 Question or Issue I have a new Dell all-in-one desktop PC. It is intended to replace a prior Dell All-in-one PC which has a Windows 10 OS that is no longer supported. To access my prior Dropbox account and files, I thought I needed to download the Dropbox app on my new PC. Apparently, that was a big mistake. I now have two Dropbox accounts, can't access the first account on my new PC, and new account doesn't have the capacity to house the files from the first account should I try to transfer them over. I have messed with this unsuccessfully for more than a week, read the suggested articles and FAQs, etc. I'm ready to just terminate the new account and look for other storage options. How do I terminate my new account? For that matter, how do I terminate both accounts? Thank you.29Views0likes1CommentHow can I unlink my paired accounts and remove the personal from my computer?
I really feel like this should be incredibly simple and clear but I'm not getting it! On my work PC I have 2 dropbox accounts synced (my personal and my work account) . I want to fully remove my personal dropbox from the PC without deleting the files of course. I cannot find anything on the windows dropbox app that says anything about syncing (admittedly I am a mac user and still a bit clumsy on windows) and all I can seem to do is delete files but then they are deleted everywhere. I want to completely remove all files from my personal account from only this one computer but keep them intact online and on my personal macbook. I don't understand why this is so unclear but I can't figure it out! Device HP Operating System/Browser (if using the web) Windows79Views0likes2Comments
Question about linking personal and work accounts in regards to space and end-to-end encryption
I am an admin, and my work email address is the primary login at my company for Dropbox. We have a Dropbox Advanced plan with over 20 users. At some point in time, I was told that if a basic personal account were linked that the personal account would then have access to all the "space" that my employer's account has. Is that true? If a basic personal account were linked, would that account then have end-to-end encryption as well? If the answer to both those questions is no - my question is this - if I were to set up my own personal Dropbox Advanced plan, I understand that I could not link it to my employer account because the type of account is the same. Would I ultimately have to create a separate login on my Mac at home for when I did work for the company, so that login would be connected to the work Dropbox, and then my regular home login could be connected to my personal Dropbox? I ultimately need space and end-to-end encryption for my personal files. Thanks.Solved262Views0likes8Comments
"Email already taken" error, but I know I don't have a Dropbox account linked to said email.
Hello, I am having this problem and in my particular situation "what many people are posting is not true" or at the very minimum does not reflect what I am experiencing. Despite the error message, "This email already taken". I do NoT have a dropbox account associated with my target new primary email address. I have verified this to be true in two ways: The first way is that I go to https://www.dropbox.com/forgot When I submit my desired new primary email address, I receive a message that "password reset instructions will be sent, if there is a dropbox account associated with this email". But I do NoT receive an email. And I verified that an email is not going to trash or spam. The 2nd way I've verified that the message "email already taken" is not actually true is the following: I created a completely new dropbox free account with my desired new primary email address. If there was already a dropbox account associated with this "taken email" why would I be able to set up a new account? If dropbox will not let me assign the email as a primary email address - it should not let me create an entirely new account with the same primary email address. Then I change the primary email on this new account to a dummy temp email. I actually receive an email verification from dropbox that my desired primary email has been removed from dropbox in my desired primary email address - this tells me a) the primary email is no longer connected to the dropbox account and that I can receive emails to my desired primary email address from dropbox. I sign off of the dummy/temp dropbox account and sign back into my paid dropbox account I go to change the primary email to the desired primary email (the same one that I used to establish the new dropbox account and then change the primary email address. I receive the same error message "This email already taken". I've tried this numerous times. and have an open support ticket with customer support I've read several threads on the forum (all marked as resolved) but all holding to the position that this error message "email already taken" means that there is already a dropbox account associated with the email - I just do not see how that can be the situation in my case. It seems to me there is some sort of security programming glitch - that some processes (e.g. new account setup, password forgot dialogue) definitely do NOT recognize my new primary email address as one associated with a dropbox account. Only the (change primary email address) dialogue seems to think that my primary email address is associated with a drop box account. Please do advise as I am no longer using my dropbox account - I am a longtime customer and have a paid subscription so would like to be able to change my email address to the email address that I prefer - and one that is definitely NOT associated with a dropbox account despite my best efforts at removing it.Solved704Views0likes7CommentsI cannot get both my personal and Business accounts to show up in Windows file explorer
Have just purchased two new machines and am being driven nutts by Dropbox. I have a business and a personal account. On my prior machines both appeared in File Explorer. With them linked or unlinked, I can only get one to appear. HAve Dropbox seriously removed this feature? If not, how can I get both to appear?1.1KViews0likes8Comments
My devices are linked to two different email addresses
When I now go to dropbox on my PHONE, it appears to be linked to ONE of my prior (but still active) email addresses. When I go to dropbox on my COMPUTER, it appears to be linked ANOTHER one of my email addresses. I got a new phone update several years ago and wanted to start using dropbox again. When I went to open dropbox (probably on my computer), it appeared I was setting up a NEW dropbox account. However, I could see older pictures I had saved in dropbox previously. I'm not sure what happened but, this is the confusing part. When I go to dropbox on my computer, in the upper right hand corner, the second of my email addresses is shown. When I go to dropbox on my phone, the first of my email addresses is shown. ***My fear now is that if I sign out of one or both accounts, I will be locked out of BOTH dropbox accounts! Can you see accounts for both yahoo.com and gmail.com? Have they been combined? Were all of my previous account's photos carried over when you set up my newer account? It appears most were, but I am missing some that I thought I had uploaded to dropbox with the prior email address. Thank you.414Views0likes4Comments
