2025 sparked some incredible conversations across our community 👩‍💻. Discover the highlights and see what’s ahead in 2026.

Multiple Accounts

94 Topics

I upgraded the wrong, Basic account and need to transfer my subscription to my annual Plus plan.
Hello i have 2 dropbox accounts.1 with 5GB and Other with 2TB with different emails.on renewal annual subscription i accidently paid in 5GB account whole years payment and now my 2TB account is at stake with all data to lose.Help
usmanzahoor55
6 days ago Place Plans and Subscriptions
41Views
0likes
1Comment
Dropbox unlinked my accounts suddenly
Hi there! I've have a free dropbox personal account for 15 years, and at some point added a free Teams account. Several years ago I upgraded the Teams account to a Professional account. ----- Today I got this message, and all my Professional files were taken off my machines (they're still on dropbox of course) Business Dropbox Removed: Your business Dropbox account was removed from this computer because your accounts were unlinked. Your files have not been deleted. ------ I would love to be able to link my two accounts, and continue having two separate dropbox home folders on my machine. Basically, I am leaving the country tomorrow morning and will have extremely limited internet access. I just need it to work how it used to, but I accept that I may need an alternate setup based on whatever Dropbox has changed. When I am signed into my Personal (free) account, it says I have 3TB of space, and the same for the Professional account. Within the settings menu the Pro account is called Personal Account, but when I check the billing plan for the Pro account, it calls it Dropbox Professional. Any solutions? Many Thanks! (too bad this is my only option for customer support 🙂
Solved
Enialb2
12 days ago Place Plans and Subscriptions
11KViews
5likes
27Comments
How to manage multiple Dropbox accounts on the same computer?
I am having no end of trouble trying to figure out the best way to coordinate between different email addresses. I have clients who add me to their dropbox using my current work email, that is not connecting to my personal login. I know of the "link" option, but when I go to it in my settings I get a 404 error. Then, I have a third dropbox connected with my former work--the employer removed all sensitive files but I still need to have access to items that other people shared with me via that email address, and I am authorized to access the account. I use dropbox for everything and had migrated my desktop to the cloud, but now when I changed jobs everything is broken. Is there any way to not have to be constantly logging in and out of multiple accounts--especially when I have it set to auto-sync my desktop with all current-working files, it gets very confused when I have to switch accounts. Help!
Solved
PaulFay
17 days ago Place Settings and Preferences
38KViews
0likes
20Comments
I tried to connect my desktop app to my old Dropbox account, but I accidentally made a new one.
Device Dell all-in-one Operating System/Browser (if using the web) Windows 11 Question or Issue I have a new Dell all-in-one desktop PC. It is intended to replace a prior Dell All-in-one PC which has a Windows 10 OS that is no longer supported. To access my prior Dropbox account and files, I thought I needed to download the Dropbox app on my new PC. Apparently, that was a big mistake. I now have two Dropbox accounts, can't access the first account on my new PC, and new account doesn't have the capacity to house the files from the first account should I try to transfer them over. I have messed with this unsuccessfully for more than a week, read the suggested articles and FAQs, etc. I'm ready to just terminate the new account and look for other storage options. How do I terminate my new account? For that matter, how do I terminate both accounts? Thank you.
rhuling951
30 days ago Place Settings and Preferences
29Views
0likes
1Comment
How can I unlink my paired accounts and remove the personal from my computer?
I really feel like this should be incredibly simple and clear but I'm not getting it! On my work PC I have 2 dropbox accounts synced (my personal and my work account) . I want to fully remove my personal dropbox from the PC without deleting the files of course. I cannot find anything on the windows dropbox app that says anything about syncing (admittedly I am a mac user and still a bit clumsy on windows) and all I can seem to do is delete files but then they are deleted everywhere. I want to completely remove all files from my personal account from only this one computer but keep them intact online and on my personal macbook. I don't understand why this is so unclear but I can't figure it out! Device HP Operating System/Browser (if using the web) Windows
kameyering
1 month ago Place Settings and Preferences
78Views
0likes
2Comments
How can I manage my personal and client Dropbox accounts on the same desktop?
Question or Issue Personal and Client Dropbox management on one desktop
Memthompson
1 month ago Place Settings and Preferences
61Views
0likes
1Comment
Question about linking personal and work accounts in regards to space and end-to-end encryption
I am an admin, and my work email address is the primary login at my company for Dropbox. We have a Dropbox Advanced plan with over 20 users. At some point in time, I was told that if a basic personal account were linked that the personal account would then have access to all the "space" that my employer's account has. Is that true? If a basic personal account were linked, would that account then have end-to-end encryption as well? If the answer to both those questions is no - my question is this - if I were to set up my own personal Dropbox Advanced plan, I understand that I could not link it to my employer account because the type of account is the same. Would I ultimately have to create a separate login on my Mac at home for when I did work for the company, so that login would be connected to the work Dropbox, and then my regular home login could be connected to my personal Dropbox? I ultimately need space and end-to-end encryption for my personal files. Thanks.
Solved
Susan D.11
5 months ago Place Settings and Preferences
261Views
0likes
8Comments
Being charged for an account I do not know about
I have been being charged for 3 accounts. One I use, one is a dormant account and one I have no knowledge about. I have tried speaking to dropbox support but they have asked me for a reference which my bank have confirmed is not attached to the transaction. Dropbox have said that there is nothing they can do to trace the amount (my bank has confirmed that Dropbox are the beneficiary). I am worried that they will take another big payment out for this account in September. Has anyone else had this problem? Thanks in advance
vickyc1
6 months ago Place Plans and Subscriptions
152Views
0likes
3Comments
Need help with two accounts under the same email address
I think this is what's going on....I wanted to upgrade my old account-it was full...looked at plans in a new browser page. Paid. Tried to login, was prompted to change my password. I did. Don't remember the old password. But I am now prompted to upgrade my old account and can't login to the new account. So I think I must have 2 accounts under the same email address. Anyway, at this point, I just need to be able to login to both accounts and cancel the plan before 7 days come up. Is there a way to speak to a human to verify what's actually going on in my situation?
Solved
frustrated23
8 months ago Place Plans and Subscriptions
1.5KViews
0likes
1Comment
I'm paying 432 euros/year for a Dropbox account, but I'm getting errors I'm over-quota.
Hi, I pay 432 euro/year for dropbox account, but receive message that my storage is full. I have only used 2 GB, so am told that I have a basic plan. How is that possible? I would assume that for that amount I should be able to get phone support but I can't get access to any phone number. Any ideas how I can clarify this?
screamers
9 months ago Place Plans and Subscriptions
68Views
0likes
2Comments