About Daphne

Hi there @DrGiladi, I’m sorry to hear you are having this issue.   As we would need to discuss account specific info we would need to move over to our Support channel. Upon creating a ticket for you, I located an already open ticket associated with the email address you have linked to your Community profile. I have made sure to pass along your comments here to the agent handling your case.    They will be in touch with an update as soon as possible - Thanks! ... View more

Hi there!   Just to touch base here, let us know @Petras123 if you are still having this issue, and clarify for me if you can see the files online still and the space being taken from your Plans page .   In the meantime, have a great day peeps! ... View more

Hey there @Jiveblue7,   We don’t recommend sharing an account as it comes with certain account security risks (and technically giving your password to anyone else is against the terms of service ).   What I can suggest is you can  create a shared folder with the family members, which you can then all move/add photos into. Or, each family member could use the automatic Camera Uploads on their device and share their Camera uploads folder with the others.   The first method would result in one folder with all photos, but requires you to move/add photos to it manually. The second, doesn’t require you to move/add the photos, but you will have a folder for each family member in your Dropbox account. Also, please bear in mind that each account will need to have enough space in their account to be able to hold the folder(s).   I hope this clarifies the situation for you a little, any other input is always appreciated too. Let me know if you have any other questions - Cheers! ... View more

Hey again @Linger,   Could I ask you to close the desktop app and then take a screenshot of the files within the Dropbox folder, just to see if they show the item info then? To close the app, click the Dropbox icon in your menu bar, click the gear icon and then choose “Quit Dropbox”.   I appreciate your cooperation with this - Thanks! ... View more

Thanks for that additional info @cans2000!   So from what I could find about ScanDisk, a file will need to be locally on your device for it to be able to check the file. At the moment it sounds like you are just viewing the files from your Dropbox account online through Chrome.   You can view and open your Dropbox files online but they will not be saved on your computer and this is why the files appear as html instead of jpg files. From what I understand, you need to have the files downloaded locally on your device to be able to use ScanDisk to check them.   To do this, either select the files from your Dropbox on the web and choose the option “Download”, or you can use the desktop app .   Hope this helps, let me know how it goes - Thanks! ... View more

That is indeed a bit strange @naivebelle.   If the same happens again and screenshots are no longer saving, either let me know here or submit a ticket with our team as we may be able to have a better look into this from our end!   I’m glad to hear that it seems resolved now though - Have a great day! ... View more

Hey again @donaldp, sorry for the tardy reply!   I’ve made sure to pass along all your comments from here in this thread to the relevant team so that it can be reviewed further. Again, your feedback is always appreciated.   Thanks! ... View more

Thanks for those screenshots @Linger!   So could I ask you to try the following steps for me:   Open the Dropbox folder in your Finder window Press Command + J  From the view options window, check “Show item info” Click “Use as default” After trying this, let me know if you are still seeing the “up to date” in place of the item info - Cheers! ... View more