About Daphne

Daphne

Thanks for getting back to me @LawrenceG! If someone accessed the files from your account, then this would indeed explain the changes in the modification dates. To check that the "modifications" were made from the device that was accessed, you'd need to find this info through the version history. You can access this from your files online. You'll need to check one the files within the folder showing the same modification date to see the device info. If you don't see the option, can you please send me a screenshot of the options you do see online? Keep me posted - thanks!

Daphne

Thanks for getting back to me here @sehamel! That's a shame, but I'm glad to hear that everything is sorted now. If there's anything else that I can help with, don't hesitate to give me a nudge here. I'd be more than happy to help. I hope you had a great weekend!

Daphne

Hey @JWW87, I'd be more than happy to look into this with you! Would you mind if I reached out to the email linked with your Community profile? This way we can discuss some account/device specific info. Let me know - thanks!

Daphne

Thanks for getting back to me here @SenorDroolcup! Can you let me know where you're seeing the space available on your drive? Could you send me a screenshot of this (excluding any personal info)? To double check the size of the Dropbox folder locally on your device, can you select all the content within the Dropbox folder, then right click and choose "Properties/Get info". Also, please let me know what OS your device is that's having this issue. Keep me posted on your findings!

Daphne

I'm very glad to hear that @matthew6! Thanks for getting back to me here too to let me know what resolved the issue, I'm sure that this will be helpful for others who might have the same problem. Don't hesitate to get back to me here if there's anything else that I can assist with. I'd be more than happy to help. I hope you have a great start to the week - cheers!

Daphne

Thanks for getting back to me @matthew6! If the app is closed or uninstalled, then it would point to the issue being caused by the OS system settings. Since the Dropbox folder settings are managed by the desktop app, this might be why this folder can be edited/saved to while the OS folders don't have the correct permissions. Just out of curiosity did you restart your device after carrying out the steps from Apple to fix the permissions? Keep me posted - thanks!

Daphne

Hi there @TD-SA, I'm really sorry to hear about this! Would you be able to provide me your ticket number (eg. #1234567) so that I can locate this in our system and have a look there? I'd be more than happy to help in any way I can, if you wouldn't mind providing a little info on the issue that you're having, I can try and assist you from here. Let me know - thanks!

Daphne

Hi there @matthew6, thanks for reaching out to us here! So that we can try isolate the issue, can you close the desktop app and try saving content the same way as before? You can close the app by: Clicking the Dropbox icon in your menu bar. Click the profile pic/initials icon in the top right of the window. Choose "Quit Dropbox". Could you also send me a screenshot of the error message that you're getting? It sounds like the issue might be due to permissions on your folders, which Dropbox can't change, so the screenshot will be helpful to see if the error is given by the OS or Dropbox. Let me know what you find and we'll go from there - thanks!

Daphne

Hey there @jongus, t hat's a rather strange occurrence there! Can you just try rebooting your device to refresh the desktop app elements? If this doesn't do the trick, please try manually quitting the desktop app and relaunching it. You can quit the app with the steps below: Clicking the Dropbox icon in your menu bar. Click the profile pic/initials icon in the top right of the window. Choose "Quit Dropbox". Let me know how it goes - thanks!

Daphne

Hi there @katelewis! Could you perhaps try using an incognito/private browsing window to try and unshare the folders again? If the issue still persists with this, please clear your browser's cache and try again. Let us know what you find - thanks!

About Daphne

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