About Daphne

Hey there @Fitzmelton, that sounds strange indeed! Have you tried re-installing the mobile app on your iPhone to see if that helps to resolve this issue?  If you've already tried this and the behaviour persisted, can you let me know if you're able to see the folder when accessing your account outside of the mobile app, or is it disappearing everywhere? In terms of what you mentioned about increasing times for actions to be processed, I would recommend clearing the app cache as this might help with speeding things back up again. You can clear the cache with these steps: Navigate to the “Personal” tab Tap the gear icon in the upper-left corner of the screen Select “Clear Cache” I hope this helps, keep me posted - thanks! ... View more

I see, no problem @jm18167! To have a closer look at this, I've now reached out to your email address associated with your profile. Please just check your inbox when you have a moment and we'll go from there. Thanks! ... View more

Thanks for clarifying that @mickeolsson! Currently, there isn't an option that would allow you to remove or hide these messages from the Recents tab.  What I could suggest to you, if you'd like to keep this information private, is to have a different user profile for the computer for others who will be using that same computer. This way, only your user profile will be able to access your Dropbox desktop app and the info associated with it (notifcations, files etc.). I hope that this helps to some extent, let me know if you have any other questions! ... View more

Thanks for the info @jm18167! From what you mentioned, the version of the app that you have seems to be very old indeed! Can you just try reinstalling the app on your device and let me know if you still get the same error afterwards? Also, can you let me know what kind of error you were receiving in Adobe? Did you try exporting one of your .pdf files into the Adobe app? Let me know how it goes - thanks! ... View more

Thanks for checking that for me @MartinHParis! So that we can look into this further, I've reached out to your email address associated with your Community profile. Since we'll need to discuss some account specific info, we'll need to continue this discussion via email.  Please just check your inbox when you have a moment and we can go from there. Thanks! ... View more

Hey there @jm18167, Can you just let me know if you have the most up to date version of both the Dropbox app and the Adobe app on your device? Which versions do you have installed? Also, are you able to export the files to the app for editing? Finally, please let me know which OS version your device is running. Let me know what you find - thanks! ... View more

Hey peeps! Just to note, @rxnavy, @CladMonitor and @Hrachazizian, I've moved your comments to this thread here as it pertains to the error message that you mentioned seeing. This will help us to keep all relevant troubleshooting in one location. Would you all just mind checking out the steps mentioned here to see if they help with resolving the issue you're experiencing. If the issue persists, then please let me know and I will reach out to your email and we can continue troubleshooting through our Support channel. I hope this helps, let me know how it goes! ... View more