About Daphne

Thanks for getting back to me @kate19! If you're able to open the files within an incognito window, it suggests that you have a browser extension that's blocking the action in a normal window. Can you try opening the file again in a normal window, and disable your extensions one by one to see if you can then access the file? Let me know if this helps! ... View more

Hi there @catcher6, thanks for reaching out to us here! When upgrades are made through your device's app store, the subscription is handled by them. I'd suggest checking out the steps listed here for cancelling the subscription. You would need to contact Apple too for a refund for the charge, which you can find more info about here. Having said that, I'd be happy to look into this with you on our end too. Would you mind letting me know the ticket number (eg. #1234567) you received when you reached out to our Support team? Let me know! ... View more

Hey @shass, I hope you're well today! Just to make sure we're on the same page, are you referring to the new Dropbox desktop app interface? Would you mind sending me a screenshot (excluding any personal info) illustrating which parts are causing you these issues? Let me know - thanks! ... View more

Hey @lopezdelaosa, thanks for reaching out to us here! In this case, I'd suggest moving the Dropbox folder location to your external drive so that you can upload the content to your account. You can do this with the steps outlined here. If you'd like to then move the Dropbox folder back to your internal drive, once syncing has finished you can set the files to be "online only" with Smart Sync. This will mean they won't take space on your hard drive. Also, upgrading your Dropbox account wouldn't make any difference in how you can upload your data, as it's not limited based on your current plan. I hope this helps, let me know if you have any other questions! ... View more

Hey again @12312312311111. As I mentioned above, I replied back to your last email so that we could look into this together. Did you receive this email from me, as I didn't receive a reply in response? If you received my reply (perhaps in your junk or spam inbox), please get back to me there as I wouldn't be able to assist you from here. Thanks! ... View more

Hey @DevapMedia, thanks for your input! Upvoting would be liking the original post, and you can see how many votes the idea has gained so far next to the thumbs up icon. We do take into consideration the feedback that others have posted in their comments here too, as it give us an insight as to how this is useful for many different workflows. Thanks! ... View more

Thanks for your update @Cynik84! If you close the desktop app on your computer, do you still see the same slowness with the File Explorer? You can close the app by: Clicking the Dropbox icon in your system tray. Click the profile pic/initials icon in the top right of the window. Choose "Quit Dropbox". Keep me posted! ... View more

Thanks for your feedback on this everyone! I don't have any further info or updates to share with you on this at the moment. We do currently have an active feature request thread here, where I can suggest to show your support by upvoting the idea. This will allow us to track all the feedback on this more effectively. If there's anything else I can help with in the meantime, please don't hesitate to give me a nudge here. Thanks! ... View more