About Walter

Sorry to hear about this @Satei - have you tried re-installing at all? Note that when  you're having connection problems or visual elements of the Dropbox application that are failing to load, this usually means there is an antivirus, firewall, security program, proxy or VPN blocking the Dropbox desktop client. To resolve this issue, please try temporarily disabling or uninstalling your antivirus or security program(s), and then restart your computer. After that point, you might want to re-install our software (preferably using our Windows' offline installer directly). Let me know how it goes! ... View more

If I'm not missing something obvious here, all you'd need to do is download our software (i.e. the desktop app) and log into the said account @FeeFiFoFum.  You can find the installers for our most recent, stable version of the app on the page below: https://www.dropboxforum.com/t5/Desktop-client-builds/Stable-Build-64-4-141/m-p/322084#M5164 I hope this helps and note that if you or the new manager need any account specific assistance you can always log a ticket with our team and ask directly.  ... View more

Sorry to hear about your missing file @Chekhov - did your app show "Up to date" when you finished working on this file back on the 10th?  Do you see any activity on this file on your Events page ( as this is the place where all adds, edits and deletes are logged normally)?  To prevent this syncing issue from happening in the future, I'd suggest that you always make sure your desktop app is showing "Up to date" after amending your files in any way and possibly confirm your uploads/edits via the website (meaning that you'll know if your files have made it to our servers by checking that they've been successfully uploaded at: https://www.dropbox.com In any case, please let me know what you find! ... View more

Hey there @mcb-dolphin - sorry to hear about this. Usually, such issues arise due to an antvirus, a firewall or a VPN/proxy setting on your computer and to resolve it, you can try temporarily disabling or uninstalling your antivirus or security program, and then restart your computer. From that point, you can re-install our software using our offline installer for Macs directly. If the issue is resolved after temporarily disabling or uninstalling your antivirus or security program, you should ensure that you configure these applications not to block Dropbox if you choose to reinstall these. Let me know how it goes! ... View more

Sorry to hear you're missing files @mbn1 - what does your Events page state about those changes? Can you see anything there? ... View more

Hey there @eberrios69 - how are you today? If I understood correctly and you're indeed a Team Admin on a Dropbox for Business team account and you're trying to add someone to your team (i.e. group as you mentioned) with an email address they're already using for another team account, you'll need to invite them to your team on another email address since there is no way to be a part of two different team accounts with the same email address (and therefore the same Dropbox account).  If they'd like to convert their account back to an individual one, they'll need to ask their Admin to do it from their end. From that point you'll be able to add this person to your team with the email address that's already in use if needed indeed. I hope this makes sense to you while I'm always at your disposal for any further questions you might have.  ... View more

Hey there @dlabrahams - how are you today? To directly address your concerns now, yes, you're able to open up a file request from your end (i.e. your Dropbox account) where others will be able to upload files (to your account) even without having a Dropbox account themselves (all they'd need is a valid email address) as o ur file requests feature enables a requester to have files uploaded to their Dropbox account by other individuals. Moreover, if you'd like to share a folder without impacting the recipient's quota, you can share a link to the folder, instead which allows users to view or download a one-way, read-only copy of the folder.  Anyone with the link can view the contents, but can’t edit them. Moreover, users with Dropbox Business or Dropbox Professional accounts can also set a password or an expiration date for links they create and you can read about it in our Help Center here: https://www.dropbox.com/help/files-folders/view-only-access You can also review current links and delete them here if needed:  https://www.dropbox.com/share/links Last but not least, note that every folder you create in your Dropbox is private by default. However, a special type of folder you can create is a shared folder. These folders allow you to share files with other Dropbox users. Please note that while it is shared, it can only be accessed by people you explicitly invite. I hope this information helps and for more information on our plans, features and pricing you can always visit the following page: https://www.dropbox.com/plans Let me know if you have any questions! ... View more

Hey there @Yamazu - welcome to our forums! Can you please tell me the status of the app on your computer? Is it "up to date" or still syncing changes? Have you tried changing your bandwidth settings to boost your syncing process?  Let me know what you find and we'll take it from there. ... View more

Hey there @Toby2112 - how are you today? It sounds like you received an email about an account that’s been inactive for one year. If you've confirmed that the email you received is the one you use for your Dropbox account and you were able to log into it recently then you should be good to go Gerard! For future reference note that you can keep your account active by: Signing in   to the Dropbox app on your computer, the Dropbox mobile app, or dropbox.com Using any Dropbox app on your account Viewing, adding, editing, or removing files or folders Sharing files and folders I hope this information helps and please let me know if you have any questions. PS: I removed your email address from your post for security reasons.  ... View more