About Walter

I'm sorry for the late reply Brandon. Is your desktop app still stuck at 'Starting'?  As per your initial concern, the 300,000 files threshold is, as mentioned, a soft limit which means that there are users with way more files than that.  That being said, if you're still not seeing any difference in the app's status, I'd like to have a further look into this; if you don't mind that is. So, please let me know if you'd like me to reach out to your Dropbox associated email address directly to work on this together.  Thank you!  ... View more

I just found your ticket on our system and contacted you via that.  Whenever you get the chance, please take a look at your inbox for my message and we'll pick this up from there.  ... View more

Thanks for providing me with a visual too @noteimporta! As I'll need to investigate with all of our tools at my disposal, I'd suggest taking this to email. I can open up a ticket from my end for you if you like. Just let me know if I can use the email address that's associated with your Community's profile and we'll take it from there.  ... View more

I see; thanks for pointing this out @noteimporta. Would you like me to reach out via your Dropbox email address to have a further look internally? ... View more

Thanks for the additional information @noteimporta! Could you also send me a screenshot of how this looks like for you and on of how it looks like for others so I can have a better look into this?  Thanks so much! ... View more

Hello @noteimporta - welcome to the Dropbox Community and thanks for using Paper! @noteimporta wrote: After working hours on articles, I share it to my peers realising that I'm the only one that can see the images and infographics. All the images are broken when they access it through sharing links. Could you first walk me through the steps you took to do this and forward me a screenshot of the exact error message they get?  Also, is this affecting a specific Paper doc of yours, some or all?  Let me know what you find and we'll take it from there. Thank you!  ... View more

Hello @HaveTux - welcome to the Dropbox Community! I'm sorry to hear you're having issues with uploading your files to your Dropbox account through our website.  Just to make sure we've covered all bases here, could you clear your browser's cache, try an incognito window and/or a completely different browser with no plugins/extensions running?  If you still get the same error, please send me a screenshot so I can have a look while I'd also suggest checking with your company's IT department in case there's a restriction, policy or a specific setup on the affected computer that could be causing this.  Let me know what you find! ... View more

Hello @gavin3 - welcome aboard and thanks for using Dropbox! It's true indeed that, at the moment, you can’t prioritize folders or package files. I won't be able to comment on when or if this might get implemented ; feel free to share your thoughts and ideas about this under the relevant section of our Community though; the 'Share an Idea' that is.  Thank you for your feedback on this and please let me know if you have any questions Gavin; I'd be happy to follow up.  ... View more