About Walter

Hey there @garthh  - welcome to our Community! To cut to the chase, if you'd like to collaborate on the mentioned folder and they're not part of the team account, yes, they'd need an account that can accommodate the folder in question (size-wise that is). Read on for more info: Let me apologize for the lengthy response in advance at this point Garth - hopefully though, it's going to help figure out how sharing works.  First and foremost, keep in mind that your Dropbox quota is calculated based on the total contents of your Dropbox, which includes shared folders. A Dropbox account can't sync more than its quota, so a free 2 GB account on the Basic plan can't sync more than 2 GB, including the space taken up by shared folders. Because every member of a shared folder can add and modify the files in the shared folder, the shared folder takes up space in each member's account. This policy exists to prevent people from giving themselves unlimited space by stacking Basic accounts and shared folders. If you'd like to share a folder without impacting the recipient's quota, you can share a link to the folder, instead. A shared link allows users to view or download a one-way, read-only copy of the folder. You can read about this on our Help Center here: https://help.dropbox.com/files-folders/view-only-access If you'd like others to upload files to your Dropbox account without impacting the submitters quota, you can send a file request. Our file requests feature enables a requester to have files uploaded to their Dropbox account by other individuals. You can read about this on our Help Center here: https://help.dropbox.com/files-folders/create-file-request  & https://help.dropbox.com/files-folders/received-file-request Moreover, when it comes to both shared folders and team folders, any additions, edits, or deletions that a member of the folder makes will sync to everyone else who's a member of that folder. There are a couple differences between shared and team folders though. Team folders automatically give functional groups the correct access level (view or edit) to the content they need. Unlike team folders, shared folders can be shared with individual members. Shared and team folders are also created differently. Only an Admin on your account can create a team folder, as team folders can only be made from within the Admin Console. This means that you can't convert an existing folder into a team folder. Finally, it's important to note that you can't share a team folder outside of your team. In sub-folders of team folders individual team members and people outside the team can collaborate along with team members in groups. To learn more about shared folders and team folders, check out our Help Center: Shared folders -   https://help.dropbox.com/files-folders/share-with-others Team folders -    https://help.dropbox.com/business/team-folders  I hope this addresses your concerns Garth. Please let me know if you have any follow-up questions! ... View more

Hey there @foxybrown47  - how are you today? To link a device to your Dropbox account, all you need to do is download our application and sign in using your credentials.  You can find a link to the desktop application and our mobile one below:  For the desktop client: https://www.dropbox.com/downloading or https://www.dropboxforum.com/t5/Desktop-client-builds/Stable-Build-72-4-136/m-p/343374#M5265 For the mobile app: https://dropbox.com/mobile Let me know if you have any more questions! PS: Beware of the device limit if you'll need to unlink or relink a device from your account if you're on the free, Basic plan. See below for more info: https://help.dropbox.com/account/computer-limit ... View more

Hey there @flipflop  - sorry to hear about this. Could you send me the exact status of the app as shown on the affected device at the moment?  You can always look at the Dropbox icon in your taskbar (Windows) or menu bar (Mac) and see if it is done syncing. When Dropbox is fully synced then you should see a tick followed by the words “Up to date” on the menu. If you do not see this then can you please let me know what the message being displayed reads? If you could also attach a screenshot of the options you get when you right click on your files, that would be great! Thanks in advance! ... View more

Hey there @Nuna123  - sorry to hear about this.  Could you provide some additional information as to what happened in order to get a complete view of the matter at hand? Are you interested in file activity or viewer information by any chance?  I'm not sure this information helps but if you’re the team admin or user management admin of a Dropbox Business team, you can track how data is shared inside and outside your company.  You can read all about this in the following Help Center article: https://help.dropbox.com/business/monitor-sharing-activity If you're referring to the Activity Tab which is available to Team Admins on our Dropbox for Business plans , you can filter and narrow down your search by inputting 'downloaded' (for this specific case) in the 'Activity'search field.  These are the options I get (note that I'm on the Advanced plan so YMMV):  As per your last inquiry, I'm afraid there's no such option at the moment (to set an alarm of sorts to notify the admin of files´ downloads)  - I'll forward your suggestion to the team though - thanks for your feedback.  I hope this information helps and please let me know if you have any questions.  ... View more

The best way to test things out would be to create a dummy shared folder and chek how each option works out @kfort1234.  As per your last inquiry, note that phone support is currently available to admins on Dropobx for Business plans - not individual accounts.  In any case, you can reach out to our support team through the following page if needed: https://www.dropbox.com/support Let me know if you have any more questions! ... View more

I understand Anna - no worries. Have you tried plugging your phone into your computer and use the automatic camera uploads from there?  If it doesn't detect any new photos, please let me know and I'll reach out to your Dropbox associated email address to work on this together. Thanks!  ... View more