About Walter

Walter

Hey there @LTB1 - how are you today? At firs, could you clarify some points for me please? 1. Do you have access to the email address and password asssociated with that account? 2. Have you tried logging into that account? If so, are you getting any errors? 3. Was the account closed due to inactivity (not logging into the account for over a year)? https://help.dropbox.com/accounts-billing/settings-sign-in/email-about-inactive-account Once I have this information, I'll be able to investigate further!

Walter

I'm sorry but I won't be able to discuss account specific information here @RawrMaoster. That being said, I've made sure to pass your comments on to your existing ticket in order to have all the relevant information under the same place. If there's anything else I can assist with from my end, do let me know please.

Walter

Good Evening Zdravko - how are you today? As per your initial concern, note that it would be better if we had those reports separately so I'd suggest opening up a new ticket about this and provide all the information surrounding your case there. When it comes to the error within your script on the other thread (my colleague Lusil had already brought it up to the team), note that we're still looking into it; I'll let you know once I have more information to share. Thanks for your patience and continuous cooperation Zdravko! Thanks for your tips on the Bulgarian language in our previous communication, I appreciate it a lot and tbh I might be able to take it up as a new hobby (always fond of languages) come October (after my...late Summer vacations)

Walter

Sorry to hear that @jgrbic. Could you please let me know the following for troubleshooting purposes? 1. The status of the desktop app on your computer(s). Click below to see more: You can always look at the Dropbox icon in your taskbar (Windows) or menu bar (Mac) and see if it is done syncing. When Dropbox is fully synced then you should see a tick followed by the words “Up to date” on the menu. If you do not see this then can you please let me know what the message being displayed reads? 2. If there are files in your Dropbox that may have problematic file names, by giving our lookup tool a go from the following page directly: https://www.dropbox.com/bad_files_check 3. If there might be an incompatible character within your file or folder names: https://help.dropbox.com/installs-integrations/sync-uploads/files-not-syncing Thanks in advance!

Walter

Then I think this is where the problem lies Anne. I think the other end, i.e. the one who's uploading those files, somehow omits the files' extension (file type) and that's why you need to rename them to be able to work on them normally. To verify if this is indeed the case, please take a look at a sample file that's giving you this problem on our website. I guess the preview there won't work too until you add an extension to the file. Keep me posted on your findings!

Walter

Glad to hear that @jaye_elle! And since you're new to Dropbox, please feel free to take a look at the following resources; I think they might prove to be helpful! https://help.dropbox.com/learn Have a lovely weekend!

Walter

Hey there @jaye_elle - welcome to our Community and thanks for using Dropbox! As your account is already created, you can feel free to close the mentioned window or navigate to somewhere else without installing our software on your device. Let me know if you need anything else!

Walter

Thanks for the useful screenshots Anne - they're most appreciated. Can you please clarify how exactly are you uploading or downloading this file to your Dropbox account to begin with? Are you drag and dropping the mentioned file from your computer's hard drive into your Dropbox folder? If that's so, what's the desktop app reporting at the moment? To do this, please take a look at the Dropbox icon in your taskbar and see if it is done syncing. When Dropbox is fully synced then you should see a tick followed by the words “Up to date” on the menu. If you do not see this then can you please let me know what the exact message being displayed reads? Thanks!

Walter

Hey there @Anya2 - how are you today? I'm not sure I understand the matter at hand; could you please forward me two screenshots showing the same file and how it looks 1. on your device and 2. on Dropbox.com? Thanks in advance!

Walter

Hey there @sh17 - welcome to our Community! All you'd need to do in this case, is open up a file request from your end (i.e. account) and have the other parties upload the files you'd like them to send you from there. Here are the two relevant Help Center articles: https://help.dropbox.com/files-folders/share/create-file-request https://help.dropbox.com/files-folders/share/received-file-request Note that they don't even need a Dropbox account for this as they'll only need an email address, access to the internet and a web browser to complete the file request from their end. I hope this helps and please let me know if you have any more questions; I'll be happy to follow up!

About Walter

Re: Recover documents associated with a closed sch...

Re: Unfortunate DMCA complaint. Cant Share links f...

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Re: See folders on website but not laptop

Re: Word document stripped when uploaded to Dropbo...

Re: Do I need to install the desktop app to use Dr...

Re: Do I need to install the desktop app to use Dr...

Re: Word document stripped when uploaded to Dropbo...

Re: Word document stripped when uploaded to Dropbo...

Re: Dropbox Business and company firewall, etc.