I have access to the Admin console section of my dropbox but I do not see a pin #. I think we have lost our business status because the payment did not go through. We want to renew that status and maintain our previous acount. We would appreicate if our account was given business class response time because that has been our status and what we want to maintain. The email response I recieved was just a copy and paste link to the payment page. It did not attempt to address why our payments were not accepted. We want to pay but we are being told there is a problem. No more information than that. What are we supposed to do?
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There was an error and our payment to renew our business subscription was canceled. I have tried to make that payment with 2 different credit cards and I recieve the message "There was a problem." There is no clarification as to what the nature of the problem is, no phone number of someone to speak to. When I engage through your chat channels and email I only recieve a copy paste link to the page where payment should be made (the page I am completely capable of navigating to on my own) but the ACTUAL PROBLEM is never addressed or resolved and no option is provided on how to resolve the problem. I need to know why the cards are being rejected or what needs to happen to proceed. I honestly doon't know what to do or how to even contact you and in the meantime my design business has come to a halt. I'm going crazy!
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