Zero files uploaded to the dropbox, however, the Folders for the files have been created on the server. The problem is that dropbox was full. Our bad as we didn't check hte contents of the folders because all folders had a checkmark as if it was completed. Yes, I believe I have located the cache folder on our Hard drive via a Data recovery program and all "folders" match what was duplicated on Dropbox server.
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Hello, We don't have a technical background, so bear with me as I try to describe our issue in steps. First off, we had an issue with our computer (not dropbox related) and planned to recover to a previous date. We first decided to upload files to dropbox before we started the process and this is what happened. 1) drop all folders and files to the computer dropbox folder 2) began the upload process and saw that all folders had a checkmark as if complete - (we failed by not checking the data on dropbox server) 3) Assumed that the files were uploaded, we began the computer recovery process 4) Six hours later the computer appeared frozen (only going back 1 week) and while someone was fussing with the computer, we received the "blue screen of death" 5) Pulled the hard drive and used a data recovery program to retrive our data -( in the mean time we learned that our data was not completely transmitted to Dropbox and began to panic. 6) Found the computer dropbox folder with all the data 7) Tried opening data within hte dropbox folder only to learn that ALL files within the dropbox folder have been encrypted. My guess is that files are encrypted prior to upload My question is, how can we open these files? If we removed all the folders and files and placed them on another machine and began uploading to the same users dropbox, would the files open?
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