Here's my view on what's going on... The newcomers to Dropbox... the ones who are looking at a free 2gb account... everybody in here is right - it's just not enough storage relative to what else is out there for free. The longtimers... the ones who have done the work to build up their storage space to a point that the free tier DOES have value to them.... they've got all their devices syncing... it's now a part of their every day. It's THOSE users that this is really going to have an impact on. It's those users for whom this change feels like betrayal... "Wait, I spend all this time, living by your rules... referring friends to earn extra storage space... connecting my phone for photo uploads to earn space.. buying devices (Samsung at one point) to earn space... now you're going to change the game on me? I grew your brand for you and spread the word, and now you're going to pull the rug out from under this product's usefulness for me?" This is visceral.. the power users on the free tier are going to really feel the betrayal. The problem is that these users (I include myself in this group) are hooked. Dropbox is leveraging the relationship with these users in a direct attempt to monetize them. Dropbox unilaterally changed the rules of the relationship and destroyed the value of the product for these power users. But here's the rub: From a business perspective, I'm sure that Dropbox is ok with these users leaving the platform. After all, these users pay nothing but have disproportionately greater storage capacity and because of the number of devices, greater sync needs. Threats of "I'm going to another provider" will fall on deaf ears because that's exactly what Dropbox wants... "pay up or leave - we aren't making any money on you, but you cost us more than most, and because you've earned all this storage capacity, you're the LEAST likely to convert to a paying sub." I'm switching, but I don't for a moment think that worries Dropbox.
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