Thanks for you response! I have commented on each resolution below. 1. The email is caught in a spam folder: I have added email@example.com to my safe list and address book. Now, if I attempt to request to reset the password, I receive the prompt, "Too many incorrect attempts. Please try again in a few minutes". Even after multiple hours, I still receive this prompt. 2. The email is going to a different email address: I using the email address that shows in my account information. I also attempted the request with other email address, and I still do not receive the email. 3. The email address was misspelled: I retype the address each time I make a request. 4. The email is delayed: I waited a period of 8 hours, but due to the issue stated above, I'm not longer able to make request. As a percaution, I have already copied my files to an external drive in case I need to forfeit this account. This is disspointing because through referrals, I have accumulated over 18 GB of space over a period of +5 years.
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Do the following steps still work? I'm not receiving the password reset email to my inbox. I still have access via desktop and mobile app. If you can’t sign in to your account, and you don’t have access to your email address, you can reset your password by following these instructions: Try to sign in to dropbox.com or the Dropbox app with your expired password. If you can’t log in, click I can’t recover my account using this page at the bottom. Click Yes. Click Send notifications. This sends notifications to all your linked devices. When you see the notification on your linked device, click Details. Click Continue (web) or Yes (mobile). Enter your a new email address. Click Submit. You’ll receive a password reset link in your new email’s inbox. Click Reset password. Then, enter your new password and click Submit. After you reset your password, your Dropbox account email will be switched to your new email.
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