Having a frustrating time watching shared videos. I can hear everything but can’t see a thing. The screen is black. Someone shared their Dropbox folder with me. All videos (.mov and .mp4) have sound but the video itself is black. I’ve tried this on iOS and Mac OS. The same goes for internet and the Dropbox app. Alternatively, I’ve downloaded the VLC app on both desktop and mobile, but the videos still cannot be viewed.
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