Hi @Jane thank you for your reponse. The person who has shared the files can see the file on their end and has stated that others have no problem seeing the videos. The size of the videos range from 3MB - 20MB (maybe more, but I don't have time to view every video file size). I did not receive any sort of error message!
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Having a frustrating time watching shared videos. I can hear everything but can’t see a thing. The screen is black. Someone shared their Dropbox folder with me. All videos (.mov and .mp4) have sound but the video itself is black. I’ve tried this on iOS and Mac OS. The same goes for internet and the Dropbox app. Alternatively, I’ve downloaded the VLC app on both desktop and mobile, but the videos still cannot be viewed.
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