Thanks for the reply Daphne! I've checked Spam, Junk, and yes, even my "Other" non-focused inbox and have nothing from dropbox which makes me nervous that the email attached to the admin account has now been changed. As far as the error, when I put in the credentials (I'm a pretty good typist, and have put it in several times, fast and slow) I get "Invalid email or password" (above the email address field) and "Oops! It looks like you may have forgotten your password." below the password field with a link to "Click here to reset it." My desktop app is logged in using a different email address and not my admin address. I know Dropbox puts themselves out there as being highly concerned about security, but they sure make it difficult if someone has a security issue like I'm experiencing now. Instead of emails back and forth over a period of days, it should simply take a phone call with the right person to actually help make sure the account is secure. Still no word from Dropbox support and I've been working on this 3 days now - a potentially high security breach and no way to get help from Dropbox with it (from a multi-year paid business account holder). Please let me know if you have any other ideas.
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I am the owner/admin of my Dropbox Business account and cannot login. The healthcare information I had in Dropbox is also no longer showing on my computer. It is also information covered under HIPAA so I must immediately make sure someone else does not have access to it. When I try to log in, it tells me the credentials are not correct and offers me a way to reset the password. I put in the admin email address and I never receive reset info. As far as I can tell, if I can't log in, then there is absolutely no way to speak with anyone about this urgent issue. I submitted a support ticket from another free Dropbox account, but it said 1-3 days for a response and it has already been a day. Again, I must have access to the information right away and if someone has hacked my account, it is a federal HIPAA violation. Help!
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