Ok, thanks, but that did not give any solution to my problem. Let me take it from the start again: My personal Plus account was merged into a Business plan. Looking at that Plan tab, it obviously says I have a Business plan. I created an additional Personal Basic plan from within that account (with another email-address). Looking at that Plan tab, it says I have a Basic account. So, when clicking on "Upgrade" it says I already have a Plus account. But I can still only use 2 GB storage. So: I cannot move my files to a Basic account (since it's 115 GB), and it's not possible to upgrade to a Plus account. What to do? (Re: admin-question, I am already an admin of that Business team, which doesn't seem help me in any way.) Please help me save my files before the trial period ends! /peter
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Hello, I have made same mistake as many others (as I can see in the community posts): I was invited to join a Dropbox Business (free trial version!) Team to be able get some files from a photographer. I didn't totally understand the two options when joining, so I merged my Plus-account into the Business account.
Bad mistake, I know...
Trying to retrieve my files (as the person who started the Business account won't keep it running after the trial period), I added a personal Basic account from within the Teams account, using another e-mail. I have managed to move some of my personal files to the new account, but since I had 115 GB of data in my Plus account obviously I need more capacity. When clicking "Upgrade", it says I already have the Plus plan with 2 TB storage!
But still, I can only use 2 GB - I tried to move a larger folder, but was asked to upgrade - which isn't possible!?)
Now I have asked the Business account owner to turn me into co-admin, in order to try to solve it that way - but I cannot see how to do it.
I guess the trick is to be able to set up a new Plus account.
So, how do I do it?
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