About TD-SA

Just to clarify for the sake of this string, the dropbox support team have not done a good job here - they were not good at reading my feedback and answering the problem I actually had.  And yes they have sent me on a bit of a wild goose chase doing things that took up large amounts of my time with no effect.  Yes there was definately too much "copy paste" standard answers and "refer to article..."  And yes I would expect more as a paying client, especially as dropbox is more expensive than its competitors. I did eventually get a long phone call last night and the lady has said she will escalate to a "specialist" who will look at it.  The files are badly out of sync with files missing from both online and local and I am getting up to three weeks without a solution. However (hopefully) there is some progress on this. I'll let you know how it goes. ... View more

Thanks.  Tony ... View more

Thanks Fiona Just a point to note:  I have not created new tickets - your team has. One was closed - not sure why. They then re-opened unfder a new ticket number.  Not sure why. Then a custemoer service ticket - still open Now a new ticket when I went to online chat to see if I could get some response as I cannot continue to work like this.  The support guy Derek created a new ticket, even though he had the old ticket info.  The process in the dropbox support team is poor and should be re-looked at if this is the result.  This is not a user problem as far as I can see. Thanks for following up. Tony ... View more

Hi Rich See my response to Fiona for ticket numbers etc. Thanks for responding, Tony ... View more

Hi Fiona Thank you Ticket numbers as follows: #9736846 - says solved.  Wan't #9726425 - in progress, no reolution #9796835 - support experience ticket - in progress with a phone call scheduled tonight my time #9812646 - new ticket today after online chat to try to get a resolution. Now needs to reopen an new ticket My frustration levels are huge.  I have wasted hours and hours of time I don't have.  I am fed up and my annoyance is coming through on the support responses. Maybe the phone call tonight with Maria (ticket above) may assist by putting me through to ta technical person that can actually resolve the problem, rather than the usual copy/paste answers given by support. Thanks, Tony ... View more