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a week ago
TD-SA
Helpful | Level 7
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October
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About TD-SA
a week ago
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have decided after three months of banging my head aginst the dropbox brick wall to go elsewhere. Your support remains the worst I have ever experienced. And no doubt when people ask me I will relay my experience. Bye.
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a week ago
The support team just simply doesn't return messages.
This despite the fact I am a pro user and a business user - 2 paying accounts.
The problem has persisted for almost three months.
They close the ticket. I repoen. They don't reply - three days in a row and no reply.
This is unethical. A rip-off. and THE WORTS support I have evr experienced in my life.
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- feedback
a week ago
Hi again Jane, or whoever else is out there I just cannot get dropbox support to even answer their tickets. They are clearly unable to solve the problem, but now I have asked just to restore back three months when the problem started. BUT I cannot even get them to answet. Three days in a row I have messaged them but not a single response. And I'm a pro paying clients with a business account as well. Dropbox has become a company I truly hate - and all because of the absolutely disgusting support. A fact I am spreading far and wide. HOW DO I GET SOMEONE TO ANSWER ME??????
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a month ago
Hi Jane Thank you for your response. Actually I have not had a response from the tech team (Isaac) in now just over a week. The entry you refer to was him passing me onto the accounts person so I can cancel my business account. This was useless as I asked him "SHOULD I cancel my business account" as he thought there may be a confliuct between my busines account and my Professional (personal) account on their side. Instead of answering the very strainght and simple question, he passed me onto someone to help me cancel. Useless. I have still got no further feedback or progress from him or anyone else in support despite me mailing them repeatedly. This just gets worse and I have nothign positive to say about your company or product. All I get its that same sort of BS "we are so sorry" (really?) "we are here to help" (then help - nothing for 6 weeks) etc. Tis was logged on 16th September it is no 29th October!!!! And seriously not even one decent attempt to resolve it. Please answert hsi ONE question: How do I get some form of decent support or assistance from a company as large as Dropbox? Or do you just somply not care because this is a volume game. Be honest
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a month ago
Hi Thanks for your input. However this is not the case. I have only access dropbox from a single connection, so there is not that complexity. This is a straight dropbox error in data sync which remains unresolved with now no feedback from the tech team in over a week.
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a month ago
How is it possible to get a resolution from dropbox??? You're support is terrible. Six weeks and no resolution - incredibly slow response, no escalation, no solution, you don't answer the question, you give "cut and paste - please try this" type solutions.... What a horrible horrible horrible product, company and service department. Empty promises and no solution. I wish I had never listened to your marketing scam. Want ticket numbers? See screenshots attached.
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a month ago
It's now alomost a week later and coming up to six weeks of not being able to access my files / not knowing what is where etc. I still have no fix. Support hardly contcts me I am certain that the technical team at dropbox has no clue what to do Nothing has ever been escalated as promised to a specialist that really knows what goes on. This has to be the worst professional support I have ever encountered Totally disatisfiled
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October
Thanks Jane This is a sync error, nothing to do with changing dropbox settings as this occured when nothing had been changed. Thomas from one of your supoort teams just acknowledged this in his mail to me. You have a sync error. As far as the follow up on support is concerned - I'm totally unhappy. I keep getting "nice messages" from people, but all I want is reolution. Personally, this month long process has caused me to hate dropbox with a passion. It has wasted huge amounts of my time and my stress levels are skyhigh as I have no way of knowing if my business critical files are safe/exist/not/deleted/may get deleted or lost..... It's apalling. I have reverted to attempting to get hold of Drew Houston by whatever means possible to see if I can get this resolved. This is how great companies eventually die - client service. Or lack thereof.
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October
The issue of conflicted copy on article https://help.dropbox.com/files-folders/share/conflicted-copy is incorrect.
Conflicted copy is also caused by Dropbox sync just not working. I have several examples of where dropbox creates the conflicted copy on my laptop where only I have worked on the file and only on a single device.
Oh and the confliced copy is not neccessarliy the last one saved..
Just another issue in a long-running saga of sync errors in Dropbox - over a month now and no resolution. Pretty poor for a "professional" paying client.
The help article states:
What's a conflicted copy?
A conflicted copy is a file that Dropbox creates when multiple people edit the same file at the same time.
There are three ways a conflicted copy can happen:
Two users change the same file at the same time
Someone edits a file offline while someone else edits the same file
A file is left open on another user’s computer, which Dropbox saves as a new edit—this is especially common when using applications with an auto-save feature
Note: The last version saved will always appear as the conflicted copy.
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