I am receiving the emails. I'm trying to avoid email support like the plague because I never seem to get anywhere. The responses are convoluted and only serve to further confuse and complicate. If we must continue via email, either ticket is fine. I much prefer a phone call and screen share to get to the bottom of this. I received an email today from Dropbox stating that I have deleted some 18,000 files that are scheduled for permanent deletion. I have NOT deleted any files! I need some real help here!
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I'm posting here on the forum as a last-ditch effort since Dropbox phone support is basically useless. After hours on the phone and being disconnected from 2 phone calls lasting over 30 minutes each today (received follow up email and an apology saying their phone system hasn't been working well lately), I'm about to give up and start looking for another cloud-based storage service.
I recently upgraded to 10.15.2 OSX Catalina. As soon as I did, Dropbox sync went crazy and downloaded all of my 'online only' synced files to my computer, filling my HD. Right-clicking and changing to 'online only' doesn't seem to be working. The sync icon do not change, and everything just keeps syncing to my HD. I've tried deleting the Dropbox cache files, and everything starts all over again. Each time it tries to sync, it says it will take 2 days and then just fills my HD again.
I'm at a loss and have no idea where to go from here. My computer is basically useless at this point.
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