Hi Jane, I brought my clients to Dropbox for document editing purposes, but the recent changes has made the workflow even worse for a variety of reasons. I will try to outline what is bothering me (as their graphic designer) and them (clients complaining to me regarding the changes). I will try to go over them logically as best I can. We all work from the Dropbox website on our desktop or laptops, and all of us are working on a Windows platform and we're all working on catalogs 50-100 pages. So, here are the issues we are facing since you changed to this newer version: With the new upgrade to Dropbox, or whatever you call it, it has become incredibly sluggish. When clicking to leave a comment, clicking on an existing comment, or trying to resolve a comment, there is a 2 to 10 second delay between the click of a mouse and Dropbox actually responding. That has increased project time at least 3-fold, let alone my client's workflow. The page load is also very slow or stops altogether. (This is the biggest complaint from all of my clients). The list of comments on the right side of Dropbox used to be in page order, and the edits themselves used to be numbered. This was the most organized presentation of changes because you could easily find a comment no matter when the comment was made. You could find the page, or identify a comment by the number assigned. I could also estimate how much time I needed on a project based on the number of comments that I could easily see at the bottom of the right-hand column. NOW, with changes in chronological order, clients are having a hard time locating comments they or others have made. It was much more user-friendly the original way. Even I am having a harder time finding comments. (All clients have complained about this.) If I were Dropbox, I would give people multiple views to choose from: chronological order, commentor name order, or page order. This would offer various workflow styles to be met. In the previous version, when leaving a Comment the visual was a solid yellow 'highlight' over the words or areas that needed editing. Now that it is an outline, it is more difficult to manage and view on screen. You took a very easy way of highlighting and turned it into a way of having to be exact with an outline. Adding to this issue, you made the outline opaque. So, if someone isn't exact with their outline, it cuts off words and I can't see some things. (All clients have complained about this.) If I were Dropbox, I would bring back the solid highlight... but you should at least make the outline version transparent, not opaque. Or again, give people a choice to set it up as they wish (outline or solid). In the previous version, I could move down the document pages and easily click on a comment highlight and the comment box would open up right at that position. That was a huge benefit to limiting eye strain and keeping editing easy. Now that you have removed that function, I am forced to find an edit and then have to move my eyes to the right side column to see the comment/edit. As the designer, I never used that right-side comment column because it was easier to simply move down the actual document pages. The only time I used it was to confirm there were no other pending comments/edits. This I definitely wish you would bring back. It was much easier as a designer to just work down the actual pages, instead of being forced to move my eyes back and forth between the pages and right-side column. In the end, what is happening is clients are turning to me for a solution. Unfortunately, if things don't improve somehow, we'll be forced to find another solution outside of Dropbox. That would be disappointing because it was going so good for all of us. No complaints. Easy-to-use, no matter what you level of technical skill. I took them off of hard copy edits into Dropbox and it was a blessing. But, now, not so much. P.S. Two clients said they were most upset that they never received an email that Dropbox was even changing. You might look into that as well.
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Since Dropbox made changes these last few months, I have received numerous complaints from clients, along with my own thoughts on its poor performance.
Is anyone else experiencing a sluggishness using Dropbox now? It is taking my clients and I twice as long to get through edits together on documents because Dropbox is slow in reaction compared to the previous version.
Also, does anyone know if comments can be shown in order of page numbers that they're on, like they did in the previous version? Now they're coming up grouped by whoever is making the comments.
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