Thanks for posting about this @Louise T.5.
This sounds like a browser issue. Please try the following:
Clear your browser's cache.
Restore your browser to its default settings and disable any browser plugins. The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your browser.
Try incognito mode/private browsing window.
Try a completely different browser. (You can download a brand new browser)
If the issue persists a screenshot of the page you are 'stuck" on, would help.
Looking foward to your next comment. Thank you.
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