We have a business account and had a similar, much more comprehensive, mass file and folder deletion event this past Thursday afternoon. From an activity report, I was able to determine, by IP address, which of our local machines the instruction to delete and/or unshare folders occured. I am not sure how almost 12,000 files and folders could have been deleted in a single event, at the same time, from the same computer. Dropbox support suggested that this could happen if the dropbox folder is located on a portable or network drive. In my case, the Dropbox folder was located on an internal hard disk. Tests of the drive did not reveal any errors or issues but to be usre, I installed a new drive and moved the Dropbox folder It is curious that I never received an e-mail that a large number of files had been deleted even though I have that option selected in my account preferences. I did not receive a warning notice that shows up on screen when a file or folder is deleted from Windows Explorer either. (This seems to be a relatively new feature which I really appreciate.) The restorations team has been very helpful in restoring the files, but there are still lots of files that are showing as deleted and have to be restored manually, one by one. I have been trying to use the "deleted" files option, but the search filters don't seem to capture deleted files that I can see in the normal file viewer. In the meantime, trying to recover and re-orangize about 1.5TB of data continues to be an ongoing nightmare. If nothing else, this event is revealing some vulnerabilities and issues with how data is handled that should be addressed. BTW, I was a victim of the 2014 bug as well.
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I signed up for early access to the new Smart Sync feature and when I restarted my machine, the Dropbox client was updated to V9001.1002.81. When the Dropbox client started, I was asked to setup Dropbox as a new install instead of updating my current installation. Since much of our work requires hard paths for reference files, I need to keep the local Dropbox folder in a specific location. When I try to move the location of the dropbox folder it will not allow me use the old location. It appears that I will need to delete my current Dropbox folders in order to locate my Dropbox folder in the previous location. Since this involves close to 1tb of data, this will take quite some time and bandwidth. Does anyone know if there is a way to reconnect to my current Dropbox folders so I don’t have to re-populate everything?
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