About 310EI

310EI · ‎08-10-2018

@CarolynMello wrote: I cannot find the gear icon. Where is it hidden? Hello, @CarolynMello... You didn't offer any specifics as to what tools you're currently using, such as; operating system or what type of device (eg: computer, phone or tablet). As Mark has pointed out... if you read through this entire thread, you'll find 5-different posts with screenshots showing where to find the gear icon. Please be aware that the gear icon is only visible when you're using the Dropbox Desktop Client. If you have the Dropbox Desktop Client installed on your computer, then look for the Dropbox Icon in your system tray or menu bar (view directions - be sure to choose your operating system). After locating the Dropbox Icon, click on it and you'll see the gear icon in the upper right-corner of the Dropbox pop-up window. If above didn't help you, please do as Mark suggested by giving more information to us so we can assist you further (consider posting a screenshot so we can see what you're viewing minus any sensitive info). I'm listing the Help Center articles below for your convenience, this way you can read them at your leisure. HELP CENTER ARTICLES: What is a system tray or menu bar? What do the icons on my files mean? How do I find and change my desktop application preferences? How do I install Dropbox? How do I add or upload files to my Dropbox? Where is my Dropbox folder? Where can I find the full Desktop Client installation file?

310EI · ‎08-09-2018

Hello, @Revscott... As you're aware, @Jane has posted a potential answer to your question. However, I'll post this in case you're curious how the file request feature would work for your recipients. If you'd like to test-drive how the File Request works, please feel free to click on this File Request Feature Test link. Please don't upload large files... just create a .txt file, enter some verbiage within it... then save it to your hard drive (or... download my text document to upload). You can read through this forum post for more information about the File Request feature (screenshot examples included). PLEASE NOTE: Any abuse via uploading will result with my File Request test link getting Lost in Space Also, once I logout of Dropbox for the day, I may temporarily deactivate the file request test link. I don't want to find 10,000 files in my account when I login tomorrow (I'll reactivate if needed). HELP CENTER ARTICLES: What's a file request and how do I create one? Admins: Manage File Requests Banned links or File Requests How much space does my Dropbox account have left?

310EI · ‎08-08-2018

@EdGarcia wrote: Hey Mark, Thanks for responding but I thought I'd hear from 310EI Me too! Hello, @EdGarcia... I apologize for the delayed response.

310EI · ‎08-08-2018

@EdGarcia wrote: Hey 310EI, I saw your ransomware tweet last month which led me to your forum post, it was a lifesaver. I sent your post to our local tech who was able to use your link suggestions which helped him to tackle removing the ransomware. After that he used No More Ransomware's website instructions to decrypt our data, we never heard of their website before. After he backed up all our decrypted data he did a clean install of windows 7 to erase any traces of the ransomware. He wanted me to mention that he appreciated you taking his phone call last month, he said your suggestion to remove the infected hard drives and scan them externally was a time saver plus effective way to get rid of the ransomware. Also, he implemented the off-site backup service and anti-ransomware software that you recommended for our computers. Your contributions saved us a lot of money not only for the ransom they demanded but for the data we could have lost. We just had to tell you we're grateful for your post and other useful suggestions. THANK YOU, THANK YOU, THANK YOU. ~Ed Hello, @EdGarcia... I'm humbled by your kind words... it's great to hear that everything went well for you. I'm glad that you found the information helpful and was able to use it to solve your particular problem You're very welcome, I'm happy that it worked for you. Thank you for taking the time to write such a positive post. It certainly wasn't necessary, but I appreciate it immensely. Regards, 310EI

310EI · ‎05-16-2018

@mdpriss wrote: I would like to share our pictures with a family member but I only want them to be able to look. Not add, delete, edit, copy.....anything other than look. Is that possible? Hello, @mdpriss... I recommend that you read this Help Center article regarding shared links (then choose which way you're accessing Dropbox for instructions). Using that method prevents your recipients from editing or accidentally deleting your files. In addition, your recipients don't need to have a Dropbox account with ample storage space within it. Be aware that it would be a requirement if you chose to share a collaborative folder vs a shared link. I realize that it's hard to know for sure how sharing a link to folders/files will appear to your participants (especially when testing folders/files in your account vs another person's). For that reason, I make it possible for you to test-drive how sharing a link is viewed by YOUR recipients... please feel free to explore my example folder below. PLEASE NOTE: If you want to have the same experience as a non-Dropbox user then you should sign out of your Dropbox account or use a different browser. > SHARING A DROPBOX SUB FOLDER LINK EXAMPLE: The image below shows you the hierarchy of my example for sharing a LINK to a sub folder that only allows the recipient to view the ExampleSubFolder's contents. Sharing a LINK to a Folder/File in my sub folder example does not give you access to the parent folder (zz.Example2) or its other sub folder (ExampleSubFolder2). Depending upon how your folders/files are arranged within your Dropbox account: You may have to create a new parent or sub folder. Then copy/move your files to that folder in order to control what your recipients can view or download. HELP CENTER ARTICLES: How do I create a Shared Link (view-only access)? How to use Dropbox shared folders. How can I limit access to a shared link? Shared folders: Give people edit access to your files Will joining someone else's shared folder use my quota?

310EI · ‎05-15-2018

@JamesJ wrote: 310EI, Thanks for this. It turns out there was a more direct route but I appreciate your efforts. jjf Hello, @JamesJ... You're quite welcome. I'm glad that @Rob_Cash's post was able to rectify your problem without contacting support

310EI · ‎05-14-2018

@JamesJ wrote: Hello, I would like to return to Dropbox Plus and have my account returned to the state it was in prior to being absorbed into a Dropbox Business account. Hello, @JamesJ... It's unlikely that we'll be able to help you with your particular problem within the forum. However, I can steer you in the right direction. Below are some guidelines for contacting support via their official portal. Please post your ticket number in this thread and I'll forward it to a Dropboxer who can dig deeper into your situation. Phone support is available to Dropbox Business customers, your administrator can give the phone number and required PIN to you. Basic and Plus accounts use the ticket system. Submit a help request. Afterwards, you can track your ticket. Replies usually take 1 to 3 business days with Plus and Pro users getting priority (longer for basic members). PLEASE BE AWARE: Do not submit more than one ticket for your particular problem. Doing so will force your ticket to the end of the queue again which is counter-productive. SUPPORT OPTIONS FOR INDIVIDUAL & TEAM PLANS: HELP REQUEST TOPICS: If you cannot find an appropriate help request topic to choose from, then select:

310EI · ‎05-12-2018

@gschlact wrote: See screen shots. THe first one shows top of folder holding additional folders and files. The folder above however, had mosyou folders, So they Are there. Hello, @gschlact... Thank you for the screenshots. I'm glad your folders are available, although not in the order you'd prefer. Have a pleasant weekend.

310EI · ‎05-12-2018

@gschlact wrote: Third level folders not showing or browsable on the Dropbox mobile app (iOS iPad). First two levels are showing, but all I see in the second level folder are files with no third level of beyond folders. However, all folder hierarchies and files on the web appears as expected. Please help. Hello, @gschlact... Please verify that you have the most current version of the iOS app installed on your device (eg: v94.2 vs 92.3). If you have an older version, please install the newest release. Afterwards, check to see if you can view the 3rd level folders. If above didn't help, please consider posting a screenshot or two so we can see first-hand what you're viewing (minus any sensitive information). Thank you.

310EI · ‎05-12-2018

@Colleen76-18 wrote: Does any body know why Dropbox keeps opening umpteen window's while i am using my Laptop all by it's self?It is getting really annoying now as it has just opened 8 a few minuetes ago and is very distracting while i'm trying to work. Hello, @Colleen76-18... I'm not currently experiencing the problem so it's not happening to everyone. Are you using the Web Interface or the Desktop Client? Please post a screenshot or two so we can see first-hand what you're viewing (minus any sensitive information). Thank you.

About 310EI

Re: Gear icon

Re: How can I send requests to send me files?

Re: Deleted files not showing up under Deleted Fil...

Re: Deleted files not showing up under Deleted Fil...

Re: Sharing

Re: Back to Dropbox Plus

Re: Back to Dropbox Plus

Re: Third level folders not showing on mobile app

Re: Third level folders not showing on mobile app

Re: app keeps opening