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June
connorhawke
Helpful | Level 5
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03-23-2016
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About connorhawke
Thanks for the reply, I’ll wait for a response from the specialist forwarded to. Appreciated.
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Thing is Google Drive has its own, different bugs and issues. Lost count of the number of reports I’ve made to Google regarding Drive and their other apps.
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Issue still here after all this time. Thorough description and examples: https://www.dropboxforum.com/t5/Files-folders/Save-to-DropBox-can-t-upload-certain-files-that-work-fine/m-p/349768#M53064
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Issue: DropBox can’t export certain files such as PDFs or .band when using “Save to DropBox”, but works fine when using “Copy to DropBox” or “Open in DropBox”, or Google Drive. Demo videos for the below examples are attached in ticket 9359248. Example 1 steps: 1. Go to a page that when exporting should be converted to a PDF, such as an aspx on docusign. 2. Try exporting using Save to DropBox, and note the error: in Safari it’s “Couldn’t Save Content: Please check your internet connection and try again.” despite no internet connection issue, and in Chrome it’s “An unknown error occurred: Sorry, an error occurred. Please try again later.” 3. Try exporting instead using Copy to DropBox or Google Drive, and notice it’s able to export the PDF successfully, suggesting it’s an issue specific to DropBox’s Save to DropBox feature. Example 2 steps: 1. Long-tap on a project in GarageBand iOS; on the menu that appears tap Share, then Project. 2. Try exporting using Save to DropBox, and note the error: “Can’t upload file: Sorry, uploading this file type to Dropbox is currently not supported.” 3. Try exporting instead using Open in DropBox or Google Drive, and notice it’s able to export the .band file successfully, suggesting again it’s an issue specific to DropBox’s Save to DropBox feature. The usual troubleshooting has been tried already, such as reinstallation of all relevant apps, clearing cache, restarting device, ensuring a strong internet connection, trying different internet connections, and ensuring all components are up-to-date (latest versions of DropBox, iOS, Safari, Chrome, GarageBand). In conclusion, the “Save to DropBox” feature specifically should be investigated to resolve issues preventing certain files from being exported that export fine through other means.
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Hi Walter, I already tried exporting files to my device or another service and attaching from there and it works fine. Additionally, when using Files to attach to Mail, file capitalization is retained when attaching from other sources like Google Drive or FileExplorer, VIA the Files app. If the exact same method of attaching works fine for these other sources but not DropBox, it seems there is an issue specific to DropBox’s ability to interface properly through Files or Mail, that isn’t present with other sources that can be connected to Files such as Google Drive, FileExplorer, etc, so both DropBox and Apple should investigate this (and indeed I’ve reported the issue to both) but since Google Drive and FileExplorer don’t have this issue via Files and Apple isn’t likely to implement a workaround just for DropBox as a source, it seems DropBox may ultimately need to attempt implementing whatever fix or workaround the other services are using to resolve this issue, even if imperfections in Apple’s code are at least partly to blame. Whatever the case hope to see a fix in the near future. Cheers.
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Hi Walter, Ticket 9339806. Steps: 1. In Files iOS, add DropBox as a source if not done already. 2. Start a new email in Mail iOS. 3. Double-tap on the empty email; on the menu that appears scroll right to select Add Attachment. 4. Attach any file from DropBox that is capitalized (preferably not an image or one-page PDF as these become thumbnails in the email so the filename change can’t be observed). 5. Notice all capital letters in the filename become lowercased. 6. Try attaching such a file from another source such as Google Drive, FileExplorer, iCloud Drive, On My iPhone, etc: notice filename capitalization is retained, so it appears the issue is specific to DropBox. Screenshots and a video are attached in the ticket. Thanks.
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In iOS, when attaching a file from DropBox to Mail, the filename becomes all lowercased (e.g. Forename_Surname_NDA.pdf becomes forename_surname_nda.pdf). I contacted DropBox Support and the agent I spoke with in this instance claimed it’s not an issue with DropBox. Thing is, it’s only occurred when attaching from DropBox, not Google Drive, FileExplorer, iCloud Drive, On My iPhone, etc, making me think it’s an issue in the interaction between specifically Dropbox and Mail/iOS. If it’s not DropBox, what do you think it is? I reported the issue to Apple too but I also reiterated the issue to DropBox due to the aforementioned.
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January
@BigZBeatZ It was fixed for me. But I’m encountering a new issue now, which is that Save to Dropbox stops working. They’re working on it.
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02-22-2018
03:15 PM
Yeah now that I review the ticket I see what you mean. Awesome, looking forward to the update.
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