About Jay

Hi Shannon, we’re sorry to hear about this.    If you have the transaction ID for the payment, you can locate the account by visiting the credit card lookup tool and entering the details there.   Hope this helps! ... View more

You can select a file online and then click ‘Rename’ on the right.     In the meantime, try marking everything to be online-only to see if this helps. ... View more

Hi there, if you want files to remain in the local Dropbox folder, then it won’t be possible to delete the files from the site, since it will automatically sync to your machine.   You could move the folder out of your Dropbox folder to another one on your machine. This would keep the files on your computer, and also delete them from the site, although the files would no longer sync or be in the Dropbox folder.   Hope this helps! ... View more

The bad files would generally be on the site, since they’re not able to sync down to your machine. Usually renaming them without the incompatible characters would allow the files to sync.   If all your files have the blue circle, then it does sound like there’s a re-sync of your files going on.    Is it possible that you’re using Smart Sync ? Have you tried marking the files to be local, or online-only, to see if this fixes the issue? ... View more

I’m not referring to files on the website, but the files locally stored on your machine.   If you check the local folders, ignore the ones with green ticks, and follow those with blue circles to find the folders which have issues.   If all the folders are showing up green, let me know. Likewise, what was the result of the bad file check I sent in my previous post? ... View more

Hi there, are you able to navigate to the folder in question in Explorer/Finder by following the blue sync icons?   Is there anything special about that folder? Is it a shared folder? Could there be incompatible characters preventing the sync from completing ?   Any info you can provide would be great! ... View more

What is the exact error message you’re getting when attempting to preview the PDF and doc files? Is the screen just blank?   Are you attempting to open them in other apps, or only previewing them through the Dropbox app? ... View more

If that’s the case, would it be okay for us to reach out to your email address associated with your forum profile to assist further on this matter? ... View more

Is it visible in the menu bar or system tray, as per this article ?   When you hover over the icon, you’ll see if the app is syncing or up to date. ... View more