About Jay

Apparently my problem was not with Mojave or its ability to work with dropbox.  After having a specialist analyze my iMac, I found that the problem was my hard drive that was slowly failing.  It must have coincidental with the installation of Mojave.  Subesquently, I switched to a solid state drive and everything is working fine, compatibly and fast.     ... View more

wish i could login to my admin page  the only reason i posted my question was because i couldnt login to my admin page - it came blank with an error message  my only quesiton was - is there a way to restore my site from the data stored and backed up in the dropbox ---- however contacted my designer and now im all set thanks ... View more

Hi Shannon, we’re sorry to hear about this.    If you have the transaction ID for the payment, you can locate the account by visiting the credit card lookup tool and entering the details there.   Hope this helps! ... View more

Thanks! I can't do that unfortunately; I have tried having everything online in the past and it takes too long to download files and I need to be able to see quickly images and docs that are in the folders, it was impossible for me to work that way, and it took many weeks for everything to sync back to local so I'm reluctant to make the issue worse! ... View more

Hi there, if you want files to remain in the local Dropbox folder, then it won’t be possible to delete the files from the site, since it will automatically sync to your machine.   You could move the folder out of your Dropbox folder to another one on your machine. This would keep the files on your computer, and also delete them from the site, although the files would no longer sync or be in the Dropbox folder.   Hope this helps! ... View more

Hello Jay, Sure, go ahead. Thanks, Serafin ... View more

What is the exact error message you’re getting when attempting to preview the PDF and doc files? Is the screen just blank?   Are you attempting to open them in other apps, or only previewing them through the Dropbox app? ... View more

Is it visible in the menu bar or system tray, as per this article ?   When you hover over the icon, you’ll see if the app is syncing or up to date. ... View more