I was never prompted with the UI you've screenshotted. The support phone number is an automated response that hangs up on you after playing. Glad to see dropbox was brought to justice with legal action for their criminal behavior and dropped from BBB accreditation. Apparently there's a site dropboxrestitution.com for future customers who fall victim to this pit trap.
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It certianly wasn't made clear to me that my account would be auto-upgraded at the end of the the trial period and charged for an entire year instantly (the default setting). There's no reason why anybody would pay a year up front without any incentives, if you want to make the argument that dropbox doesn't use deception as a tactic to snare customers then maybe you can explain why that's even a setting much less the default. By the way, it's one thing to stick customers with surprise bills, it's another to give them the runaround when they're unsatisfied by having a phony ticketing system and a phony toll free support number that send only send automated messages refusing pro-rated refunds. This is classic wheeling and dealing, I had my guard down because I never expected this from an acclaimed cloud service company. I've been left with no other choice than to get a chargeback from my bank which finally resulted in dropbox downgrading my account with a full refund to avoid legal action. Dropbox even has an automated message for such an occasion: go figure. It's really sad that dropbox forced me to resort to this to get my money back as I would have otherwise likely been a loyal long-term customer. My issue is resolved, thanks Mark.
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After using dropbox as a free service for so long, I was sucessfully enticed to sign up for a dropbox business account trial with the understanding that I would be charged a very reasonable $12.50/mo if I didn't cancel at the end of the period.
What I didn't know was that at the end of said period there's an autorenewal which charged my card for an entire year immeditely with 5 member member minimum for $750 total, with no refund offered unless legally required.
I've been attempting to contact support via phone, email, and by 'submitting a help request' as listed through the admin panel. The support phone number listed there is just an automated message telling me to email them or submit a help request. Both emailing and submitting a help request produce the same automated email message telling me I can close my account at the end of the 1 year billing period, but offer nothing in response to my request for a refund. The live chat is listed as 'closed' when I'm logged into my business account, however interestingly I have no problem live chatting with sales when complely logged out, trying to sell me a business account until they find out I have one, at which point they immediately end the chat session and direct me back to the bogus support page on the admin panel.
Needless to say, this is morally reprehensible business ethic. I was unsurprised to find that the BBB ratings for dropbox are utterly abysmal.
If there's any other option besides attempting to forcably reconcile matters through my credit card company, please let me know.
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