This is so disappointing. There is nothing worse than wasting a day trying to sort a problem out then when I am finally able to get a response from support, the first THREE paragraphs tell me something I obviously already know!!... So I'll be highly specific: 1. Why would I have lost the context option to Smart Sync a file? I had this as a menu option in the context menu, but it is now not there. Surely that has a simple answer? 2. Why does DropBox show BOTH Smart Sync and Selective Sync in the Tray Menu>Settings>Preferences>Sync. Yes I DO know they are different....part of my frustration with the support offered by DropBox is how often the bleeding obvious is repeated. But, simple question to which I cannot find any answer: When I upgrade from Smart to Selective, WHAT should I do? Should I leave Selective files as they were? Why isn't there a CLEAR transition path documented for this? It would seem obvious that the way both Syncs work there is potential for conflict, or at the very least, the need to review and reevaluate how files are being stored and where? I have a simple need. I want my regularly used files on my laptop, and all others off-line...with all files, both in the cloud and on my laptop visible from my File Directory. Why should that be hard?...and surely it is more than reasonable to expect that someone working with DropBox support...who has had little experience with the product, has idiot-tested the neccessary documentation?
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Frankly I find this situation absurd. Many times over the past few years I have found DropBox unneccesarily confusing...it stuns me that no other company has come up with simpler solutions to date. So this is my latest problem. I have just upgraded to Pro and set up SmartSync and it appears to be in conflict with Selective sync. The answer above does NOT provide a solution. My hard drive has not stopped today, because everytime I think I have finally been able to get 20 of my files on-line only and I have Free Space (60GB)...it starts downloading again! Why don't DropBox make this idiot proof...yes I am saying I must be an idiot, because after spending a whole day wasting time on this I still do not have a solution. ..and right now I have lost the Smart Sync Menu option in my File Manger...for who-knows what reason!? I would dearly appreciate assistance
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