I am begging for help ! Please, if you can direct me it would be greatly appreciated. DROPBOX Customer Service is THE most complicated I have ever experienced!! It is nearly impossible to solve an issue! I have spent hours and have been unsuccesful.
1)I am the Admin for our company account.
2)The credit card on file did not work for the last payment, so I got locked out of the Admin. Console .
3)I try to process the payment with a new card and get a transaction error !! I know the card is good!
4)Attempts to fix :
- I call the customer service number, the robot call ends abruptly with no solution.
-I chat and the representative tells me they are new sales and cannot helpand just give me the dropbox.com/support site.
-I log into Dropbox.com/support and none of the solution paths fit my problem. Despite this, I send e-mails via different routes , but do not get a confirmation that the email did in fact go out .
BOTTOM LINE :
A)I need to update the credit card on file to make late payment and restore benefits.
B)Once benefits are restored, I need to reduce the amount of licenses.
In the meantime, I cannot do either, the days pass and I am being charged for licenses I am not using.
Please, I beg you , whoever and wherever you are out there , have pity and help me PLEASE ! It is ridiculous the amount of time I have had to be in this app trying to solve such a simple issue. There must be a way!!
Thank you ahead for your help . It will be greatly appreciated.,
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WILL NOT ACCEPT TO BE CHARGED FOR 15 LICENSES NEXT BILLING PERIOD !! NEED TO CANCEL ONE TODAY AND WIL PAY ONLY 14 NEXT BILLING PERIOD !!
YOU MAKE IT IMPOSSIBLE TO CANCEL A LICENSE AND THAT IS BAD BUSINESS PRACTICE !!
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I have been all over DROPBOX for the last hour trying to cancel a license and you make it imposssible on purpose !! That is a bad business practice and today THIS customer is very frustrated and discontent with your service . First , just searchcing for the subject of " how to remove or cancel a license" in your HELP Center is difficult and then the instructions you post instruct a path which is nowhere to be found . You indicate to go to the ADMIN CONSOLE and there click on ACCOUNT and then RENEW NOW ...... Well , "ACCOUNT" is nowhere to be found from my ADMIN CONSOLE today , so my question is when do you have it appear and how am I to know when it will pop up for me to be able to use ?? Am I supposed to log in every day ten times a day , to one lucky day stumble upon the option "ACCOUNT" so I may continue with my request ? You say I can not access the renew option until 60 days prior to renewal date ...what on earth does that mean ?? if I am billed monthly, the 60 day period makes no sense ! Purchasing licenses and canceling licenses should require equal efforts . But since it isn't , then I definitely will think TWICE next time I want to buy a license and perhaps NOT do so .
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