About Pikamander2

Here's the HTTP documentation and here's the Python documentation (see the dropbox.dropbox subpage). For HTTP requests, the /download, /get_shared_link_file, and /list_folders endpoints sound like they would be helpful. For the Python library, check out the files_download, files_download_to_file, and files_list_folder functions. The dropbox API is very complex, so you'll need to read through the documentation to see what all is available. ... View more

@userview wrote: I read responses in the community where it seemed some people did not get all their data back bc of space limitations. My understanding is that you should keep all of your files (and can manually download them via dropbox.com), but if your Dropbox account is over the limit then it won't be able to sync your files until you free up some space. Even so, it would be a good idea to make a backup of everything that you currently have access just in case. @userview wrote: I can't remember what type of account I had it was Business or Pro (more space then default account). Is it listed anywhere on this page? https://www.dropbox.com/account/plan ... View more

You can try excluding the Dropbox program and your files from Norton's scans by following this guide. Personally I would ditch Norton and stick to Windows Defender + being cautious about what you download, but that's a bit off-topic. ... View more

Hi FireScorpion, you might find the Dropbox Rewind tool handy, assuming that you haven't made any important changes to those files since the incident. https://help.dropbox.com/files-folders/restore-delete/rewind ... View more

Hi adilahav, Have you tried restarting the computer after installing it? How about running it as an administrator? How about killing its process through Task Manager and then launching the program? Are you launching Dropbox through the Start Menu or a desktop icon? Try the other method and see if it changes anything. To force the program to uninstall, you can try deleting the C:\Program Files (x86)\Dropbox folder and then uninstalling it through the Control Panel. You can also try installing it using the offline installer to see if that changes anything: https://www.dropbox.com/downloading?plat=win&type=full ... View more

Are all of the files in the same folder? If there's nothing else in that folder, you could just delete the entire folder instead of the individual files. What kind of device are you using to access Dropbox? If you have access to a desktop computer, then you could try downloading the Dropbox desktop application and removing the files through File Explorer. ... View more

Hi mscales, which browser/platform are you using? Does it work when you try it on a different platform/device? Would it be possible to record a short video of the issue happening? (If you do, please make sure that the video doesn't contain any sensitive information). ... View more