Hi Nick, what's the exact text of the error message that you're receiving?
Which platform/operating system is this? Are you using the desktop application, the mobile app, or the web application?
Does it have display any error codes?
... View more
In addition to Rich's suggestion, you could use the "Open With" option to change what program opens your PDFs. Google Chrome is a popular choice for that.
... View more
Hi Suzie, can you please post some more details like a screenshot or short video? Also, is this for the Dropbox desktop application or something else?
I searched for the error message but couldn't find much about it. I would suggest restarting your computer to see if that fixes it. Aside from that, you could try pausing and unpausing Dropbox's sync feature to see if that resets it.
... View more
Do the files show up at https://www.dropbox.com/home ?
Have you checked Dropbox's notification icon in the system tray to see if it's still syncing the files?
... View more
As a last resort, if the above steps don't work, you can also try manually deleteing the files from C:\Program Files (x86)\Dropbox (or wherever the program is installed) and then uninstalling it through Programs and Features.
That method isn't usually recommended because it can cause other issues, but sometimes it works when nothing else does.
... View more
Here are some links that might help:
https://www.dropbox.com/help/photos-videos/waiting-to-upload-error
https://www.dropbox.com/help/photos-videos/camera-uploads-fix
Just to clarify:
Which device are the files currently located on?
Do any of the files appear in your account when you visit dropbox.com/home or dropbox.com/h
Can you manually upload the files by visiting dropbox.com/home
... View more
Here are some links that might help.
Do you see any kind of menu button next to the deleted files? Are you able to click on the deleted files to view more info about them?
https://www.dropbox.com/deleted_files
https://www.dropbox.com/help/security/recover-deleted-files-folders
https://www.dropbox.com/guide/business/manage-files/file-back-up-and-recovery
https://www.dropbox.com/help/files-folders/rejoin-shared-folder
... View more
Hi Julie, you can view your space here: https://www.dropbox.com/account/plan
You can also view it on the desktop application by right clicking the Dropbox icon in the notification area and then clicking on the gear icon.
... View more
