Hey there (@Folley), sorry to hear that you’ve experienced an issue downgrading your account. I’ve located your open Support request on our system on my end & I can see that you’re currently discussing this matter with my colleagues there, so I’ve included a note of your comments, in order to have all relevant info on the same email chain.
Because we’ll need to check back in a bit more depth having all our tools available (i.e. we can only look into payment-specific inquiries through our Official Support channel as we’ll need sensitive details that can’t be accessed on our Forum) , I’ve discussed it with them & they’ll get back in touch with you on that correspondence soon.
I hope that this gets resolved soon for you & please do let me know here in case you need further assistance in any way & I’ll check back with you asap. Thanks in advance for taking the time to work on that with us!
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