About Ed

Thanks for joining us here @motleytwins! I'm sorry to hear about the frustrations you've had with this, I'd be more than happy to help with this. Since you mentioned you're on a paid subscription, you should have access to the Dropbox Rewind feature. You can use this to rewind just a folder or even your whole account to a previous state. If you've made some recent edits though that you don't want to lose, I'd suggest checking out your Events page as you'll be able to restore an event instead which might contain many deleted folders for example. I hope this helps, let me know how it goes - thanks! ... View more

Hi there @ECANDZ,  Thanks for reaching out about this.  Are you still having trouble with the installer? Could you please send us a screenshot (without any personal info) of what you see when attempting to install the desktop app? Thanks in advance! ... View more

Apologies for the slight delay in getting back in touch on my end @CHatmaker.    Kindly note that I wouldn’t be able to address your follow-up inquiries, as I have very limited access to account specifics via this channel for security reasons & for that reason I’d like to ask you to include all questions on your ongoing support ticket.    That being said, I can see that your request is still open on our system & you’ve been in direct contact with our team specialist, so rest assured that they’ll do their best to guide you through.    Please let me know if you need further assistance from me in any way & I’ll follow-up with you asap. Thanks!  ... View more