About Frank_S

Hey @GuyCoops  It's currently not possible for a signed-out user to leave a comment on a Dropbox file. Signed out users may see the comment pane, but attempting to leave a comment will result in a prompt to sign-in or create an account.  What may be occuring here is that comments have been disabled for that file. Whilst on the file preview page, can you click on the ellipsis (the "..." button beside "download") and see if there is an option to "enable comments"? Frank ... View more

Hey all, Apologies for not replying sooner - we did push a fix for this earlier in the week, and the issue causing the upload progress bar on dropbox.com to flicker should be fixed now. If anyone is still seeing this occur please let me know, thanks! Frank ... View more

Hey all, If any of you haven't done so already, can you open a ticket with our support team so our agents can look into this further?  Frank ... View more

Hi all, We've investigated and confirmed that this issue is due to multiple Korean ISP returning an incorrect IP address when people try to access dl.dropboxusercontent.com, leading to the download failures on the Dropbox website.  Here is a public tool that can be used to see the results: https://www.gdnspc.com/dns-propagation-checker/kr.html#A&dl.dropboxusercontent.com Any ISP that is giving a response of 127.0.0.1 in this tool will be unable to reach dl.dropboxusercontent.com correctly. We have contacted Korean internet service providers to inform them of the problem, as the problem lies with how they are routing requests. Unfortunately there is nothing more we can do to fix the issue on our side - Korean users still experiencing connection issues to dl.dropboxusercontent.com will need to contact their ISP to resolve. Frank ... View more

Hi @ScooterKP, I've taken over your support case and am working on your restorations request now. Sincere apologies for the delays in processing the restoration thus far - I'll follow up with you on progress via the support ticket you created.  Frank ... View more

Hi all, We're still investigating the root cause of this issue. While we work on identifying the source of the problem, one workaround that has been reported to resolve this issue is to update your DNS settings to use a different public DNS server.  Whilst we can't give any specific recommendations on what public DNS server should be used, you can find a list of public DNS servers by performing a web search.  Apologies again for all the frustration caused by this issue, more information to follow once we know more.  Frank ... View more