About Frank_S

The issue causing events page to not load for some users is now resolved - please let me know if anyone if still seeing an error when trying to access this page! Frank ... View more

Hey @Janni, We're currently investigating issues with the events page. As soon as I have more information I'll update this thread - apologies for the inconvenience while we investigate and resolve this.  Thanks, Frank ... View more

Hey all, Just wanted to follow up on with more context to what Walter and Jay posted. The problem here is related to UTF encoding. The "Kaaba" emoji (along with many other, newer emoji) uses 4 bytes, which our filesystem doesn't support. The emoji that do work on Dropbox.com are those that use less than 4 bytes. We support using emoji that fall in the Basic Multilingual Plance in file and folder names on the website (although these probably won't sync to your desktop computer due to not playing nice with local filesystems). Emoji that fall into the Supplementary Multilingual Plane won't work with our underlying filesystem - newer emoji fall into this category and are not expected to sync with Dropbox. I hope this helps to give some extra context on why some emoji can be used and not others - they're not being blocked intentionally and this is purely caused by technical limitations. Thanks! Frank ... View more

Hey all, A fix for was released late last Friday that should have resolved this issue for all languages (apologies for the slow response here!). Everyone should be seeing "Only you" on folders that are not shared or were previously shared but now only contain one member.  If anyone is still seeing different behaviour please let me know and we'll investigate further!  Frank ... View more

Hi @Vladislav,   I've located your ticket, a member of our specialist team is still investigating the changes that happened on your account after your team was downgraded. Apologies for the delays thus far, we are working to resolve this as soon as possible and will be following up with you directly on the ticket thread.    Regards, Frank ... View more

Hey all,   Quick update on this. We've made some changes on our side that should improve the success rate for saving files to your Dropbox via the Gmail Chrome addin. The underlying cause behind the degradation in performance appears to be caused by an issue with attachment links that Gmail is providing us, so we've reached out to them to try and resolve this fully.    As always, once I have more information to share I'll loop back here with an update!   Frank ... View more