About Frank_S

Hey all, If any of you haven't done so already, can you open a ticket with our support team so our agents can look into this further?  Frank ... View more

Hi all, We've investigated and confirmed that this issue is due to multiple Korean ISP returning an incorrect IP address when people try to access dl.dropboxusercontent.com, leading to the download failures on the Dropbox website.  Here is a public tool that can be used to see the results: https://www.gdnspc.com/dns-propagation-checker/kr.html#A&dl.dropboxusercontent.com Any ISP that is giving a response of 127.0.0.1 in this tool will be unable to reach dl.dropboxusercontent.com correctly. We have contacted Korean internet service providers to inform them of the problem, as the problem lies with how they are routing requests. Unfortunately there is nothing more we can do to fix the issue on our side - Korean users still experiencing connection issues to dl.dropboxusercontent.com will need to contact their ISP to resolve. Frank ... View more

Hi @ScooterKP, I've taken over your support case and am working on your restorations request now. Sincere apologies for the delays in processing the restoration thus far - I'll follow up with you on progress via the support ticket you created.  Frank ... View more

Hi all, We're still investigating the root cause of this issue. While we work on identifying the source of the problem, one workaround that has been reported to resolve this issue is to update your DNS settings to use a different public DNS server.  Whilst we can't give any specific recommendations on what public DNS server should be used, you can find a list of public DNS servers by performing a web search.  Apologies again for all the frustration caused by this issue, more information to follow once we know more.  Frank ... View more

The issue causing events page to not load for some users is now resolved - please let me know if anyone if still seeing an error when trying to access this page! Frank ... View more

Hey @Janni, We're currently investigating issues with the events page. As soon as I have more information I'll update this thread - apologies for the inconvenience while we investigate and resolve this.  Thanks, Frank ... View more

Hey all, Just wanted to follow up on with more context to what Walter and Jay posted. The problem here is related to UTF encoding. The "Kaaba" emoji (along with many other, newer emoji) uses 4 bytes, which our filesystem doesn't support. The emoji that do work on Dropbox.com are those that use less than 4 bytes. We support using emoji that fall in the Basic Multilingual Plance in file and folder names on the website (although these probably won't sync to your desktop computer due to not playing nice with local filesystems). Emoji that fall into the Supplementary Multilingual Plane won't work with our underlying filesystem - newer emoji fall into this category and are not expected to sync with Dropbox. I hope this helps to give some extra context on why some emoji can be used and not others - they're not being blocked intentionally and this is purely caused by technical limitations. Thanks! Frank ... View more

Hey all, A fix for was released late last Friday that should have resolved this issue for all languages (apologies for the slow response here!). Everyone should be seeing "Only you" on folders that are not shared or were previously shared but now only contain one member.  If anyone is still seeing different behaviour please let me know and we'll investigate further!  Frank ... View more