About Frank_S

Hey all, Thanks for your patience here. Just to corroborate what others are saying, it turns out that this is affecting more languages than previously suspected. All non English (United States) languages are affected by this issue. We have multiple teams investigating the root cause and coordinating a fix, I will update as soon as I have more information! Frank ... View more

Hey all, We're aware of the issue that's causing "%(member_count)s member" to display under the members column on dropbox.com. It should only be affecting users that have their language set to "English (United Kingdom)", and only on folders that have a single member. Our engineers are working on a fix for this at the moment, as soon as we've confirmed the issue to be resolved I'll update this thread. Thanks for reporting! Frank   ... View more

Hi Nicholas,   If the folders are being deleted when the Dropbox application is not running then we can safely rule Dropbox out as being the cause of the deletions. It sounds like the folders are being deleted by a different process or application on that computer, or possibly there is a hardware problem with the storage on that device.    Thanks, Frank ... View more

Hey Nicholas,   Definitely sounds like an issue with the configuration of the Dropbox software on that particular computer. I'd recommend going through the relink steps from my post above if you haven't already.   If that doesn't work the owner of the affected computer may need to file a ticket with our support team so a dedicated agent can investigate this further.   Thanks! Frank ... View more

Hey Nicholas,   That's quite strange behaviour, and may have been caused by bad configuration settings on the second user's Dropbox software. If you do happen to encounter or reproduce the problem again, I'd recommend a rebuild of the Dropbox configuration settings on the computer causing the deletions. This can be done by unlinking and relinking the Dropbox account on the affected computer, which will restore correct settings without affecting or removing files.   Steps to unlink and relink Dropbox desktop client: 1) Right-click the Dropbox icon in the system tray, or menu bar, by the clock. 2) Click on the gear icon in the Notifications panel, and select "Preferences". 3) Select the Account tab. 4) Click the "Unlink" button in the Account tab. 5) Dropbox will then prompt to re-enter account information.   The account will then take a few moments to re-index the Dropbox folder and sync any pending changes before returning to normal activity. If you run into the problem again and the above doesn't work to resolve the problem, please let me know!   Thanks, Frank  ... View more